Shopping Cart Reviews

Come on. We’ve all been tempted to review our own products – very positively of course! Surely everyone does it? Rememer a few years ago when Amazon had a glitch on their site revealing reviewers real names and there were numerous glowing reviews written by the authors? Hardly surprising.

However, the FTC seems to be cracking down on this.

This article on the risks of user generated reviews talks about such problems:

Between November 2008 and May 2009, Reverb staff posted reviews about clients’ games in a manner that, according to the Federal Trade Commission (FTC), gave the impression the comments “were written by disinterested customers.”  Reverb failed to disclose that it was hired to promote the games and often received a percentage of sales.

So be careful about reviewing your own products!

FYI, I screen all the reviews on this site for reviews written by someone at the company. I won’t disclose the methods I use as that would help the culprits circumvent them, but let’s just say I have blocked more than one review left by the company which makes the software. Maybe I should just report them to the FTC instead….

I don’t like doing this, but sometimes it has to be done.

This site used to be hosted with Webhost4life. In their “platform migration” they messed up this site so badly it took me hours and hours to get them to fix it. Apologies to those who experienced all the downtime inflicted by them.

They have done exactly the same with another site I look after. Isolated incident? Hardly.

I could post literally dozens more links. Just avoid Webhost4life like the plague. I’m glad to see the back of them.

I get asked a lot about shopping carts – no surprise there. One thing I get asked time to time, which I’ve never had a great answer for, is what happens if you have a shop selling just a few items. A normal shopping cart is no good for someone with 5 items, it’s over kill. Lots of people are in that position – wanting to sell a few books, a few CDs, a few home made crafts, whatever.

I did see an interesting solution today. I don’t know if it’s perfect, but it’s a good start. It’s a WordPress template that has a built in shopping cart – look for the “eStore” template on that site. So no promises but if you need a solution like that, worth considering, especially for $39.

The ever insightful Dominique found an interesting experience that Google is testing with their shopping results. This is pretty powerful stuff, and seems to eliminate much of the value we all try to add to our sites, and get it all down to model and price. I wonder if this is a good thing, or if Google are actually doing users a disservice?

Screenshots of the experience below (I recommend you use the “View Fullscreen” in the menu button).

As you probably know, WordPress is almost certainly the world’s most popular blogging platform. This blog is WordPress. It’s also a pretty good CMS. There’s lots of time when people have a blog and want to sell perhaps just a few items. WordPress can help!

I came across this site with a great collection of WordPress ecommerce resources. Some of the better ones include:

I bumped into this nice collection of ecommerce icons. A nice collection of shopping carts, payment types, and other images to spruce up your ecommerce site.

Thanks to my friends at The Complete Basketcase for the link.

Taunia from Mountain Media sent me an email about their 7 day course, “7 Days to Successful eCommerce Course“.

It’s a non-spammy guide to getting started in ecommerce. I’ve chatted with Taunia on and off over a year or two, and I have a lot of respect for her, her outlook on ecommerce is far more mature than most. Recommended for those getting started in ecommerce.

Ever wondered which supplier type is best for you and your business? If you are tossing up between a drop shipper and a wholesaler, let this quick guide to the in’s and out’s of drop shippers and wholesalers put your mind at ease!

Wholesalers

What is a wholesaler?
Wholesalers are suppliers who connect retailers with products. They buy in bulk from manufacturers and redistribute them.

The best thing about wholesalers:
Their wholesale prices mean you earn big profits

When you deal with a wholesaler, you can expect to get some great prices on wholesale bulk lots. Also, the more you buy from them, the better the discounts.

Other benefits:

A great range of the latest products

Wholesale suppliers love keeping up with trends just as much as retailers do. That means you can be first to get some of the latest items from the top manufacturers. Good wholesalers regularly attend trade shows and talk with manufacturers in order to keep on top of the latest consumer trends.

They are reliable

Once you build a strong relationship with a wholesaler, they can provide you with a long term and reliable supply of items.

They are happy to work with smaller businesses

Many wholesalers understand eBay businesses. They understand that you might not have a big budget to start with, and are willing to help you work with you in your early days so that you can grow to become one of their larger clients in time.

Watch out for:

Minimum Order Quantities

Also known as MOQ’s. MOQs represent the minimum order that individual wholesalers set to determine how much a retailer must buy from them in one single
order.

Some minimum orders are set on a per unit basis, i.e., the wholesaler requires that you buy 100 units for example. Other wholesalers might ask you to spend a certain amount of money per order.

MOQs are necessary for wholesalers as they rely on a high volume of sales in order for their business to be profitable. For example, a wholesaler who is distributing paint brushes might only make $0.90c on each sale. Therefore to make it worth their while, they need to sell say, 200 units per order to cover their time spent setting up a new account with you and packaging your order, while still making a profit!

Drop Shippers

What is a drop shipper?
A drop shipper is a supplier who works with retailers by stocking, packing and shipping the items directly to the customers on behalf of the retailer.

The best thing about drop shippers:
Their unique approach to product distribution virtually eliminates the #1 hurdle faced by retailers: having enough start-up capital. Also, by allowing you to pay for only the items you sell, their distribution model also helps to remove the issue of cash flow which can cripple many retailers.

Other benefits:

Less packing, more selling

When you drop ship items, they go directly from your supplier to your buyer. Your supplier takes care of the packaging for you, freeing up more of your time to focus on making more sales.

You can offer buyers a wider product range

Because you are not having to invest in inventory, you can create a one-stop shop for your niche market. For example, if you are selling tableware, you can expand into vases and coasters without costing you a thing.

Risk free risk-taking

If you have a unique idea for a product that could well be the next hot seller on eBay, but you’re not quite sure if you should go investing in a large wholesale lot, drop shipping is a fantastic solution; you can list the items for sale and do some real-time market research, risk free!

Watch out for:

Tighter profit margins

The major down side of using a drop shipper is that they add around US$2-$5 to the cost of each item you sell. This is to cover the cost of the time it takes for them to liaise with you, process your payment, and package and ship the item to your buyer.

This means that your profit margins will be a little tighter than if you were using a wholesaler. To overcome this problem, try selling deep niche items, rather than hot sellers which are very competitive.

Back orders

Ah, back orders. The bain of any drop shipper’s existence.

A back order occurs when you list an item for sale on eBay or wherever you are selling, but your supplier has sold out of the item. This can cause long delays in your buyers getting their item, and sometimes it means you will end up with negative feedback being placed on your account.

Talk to your supplier about what measures they have in place to help prevent back orders occurring.

Quick Recap:

Use a wholesaler if you:

· Have money to invest

· Are ready to build a solid and long term relationship with a supplier

· Don’t mind storing, packing and shipping your own items

Use a drop shipper if you:

· Want to test out new markets or expand your product range

· Have a niche item in mind; You are unlikely to succeed in selling competitive items due to the drop shipping surcharges you will incur

Which supplier type suits your business goals better?

Bio:

James Maningo is a writer for SaleHoo, an online dropship and wholesale directory with over 80,000 members. They
provide product sourcing education and eBay Research Tools for online sellers.

Saw this nice little idea today at Ankaka.com. They have incorporated emails to customer service into the page copy. Great idea! Likely to increase conversions, decrease returns, and also add a bit of extra copy to attract the search engines. Go and have a look at the customer service comments on this Ankaka page.

http://www.ankaka.com/led-illuminated-message-board-ereasedry-surface-led-board_p324.html

Anyone planning to attend Online Retailer in Sydney next week (6 – 9 July), give me a yell. I’ll be there much of the day (not all day) on Tuesday6 and Wednesday 7 of July. I’ll be doing a talk about shopping carts on the Wednesday morning. Make sure you say hi!

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