Comments on: Interspire review/quick look

By: Pali

Pali — Thu, 05 May 2011 21:25:02 +0000

Noel,

If you are targeting only US customers the check out part is fine but if you are also targeting Canadian customers? Make sure that once the customer enters their billing information Name, Address, Province and country and they click on the option (billing address is the same as shipping) all the information transfers correctly.. there was a problem with the information transferring. I dont know if they fixed that bug for everyone but I differently lost lots of sales before I discovered it.

By: Pali

Pali — Thu, 05 May 2011 21:09:07 +0000

I had my shopping cart with interspise for almost 3 years now. I dont know about the others but this is what I think about them….. their cart is user friendly and very easy to understand also SEO friendly. but here is the catch!! their customer service sucks, once you sign up you have 12 months of customer support and free upgrades (which you really need because they update their product often from the many bugs they have which really sucks) which cost me more each time I contacted my web design team to fix. after the 12 month are over your on your own unless you buy another service package from them… I landed on this page because I am opening a new online site and looking for a different shopping cart to use. same user friendly user panel but with less freaking bugs.. if anyone knows of such a shopping cart please let me know..

Thank you

By: Samee

Samee — Tue, 05 Apr 2011 18:34:24 +0000

Thanks Noel. Anyone else have any positive comments on ISC?

By: Noel Molina

Noel Molina — Wed, 16 Mar 2011 16:46:22 +0000

I work for a web design firm, we have started using Interspire and we are very happy with it.

By: Samee

Samee — Sun, 06 Mar 2011 00:58:37 +0000

Given how much time has passed and Interspire has changed much.. any new comments on their product?

It’s unanimous that their service is horrible and non-existent, but how is the product itself now?

Also, anybody using it that is actually happy!? lol. They have some great features.. perhaps there are some people having good experiences with it? Thanks

By: Aaron

Aaron — Wed, 22 Sep 2010 20:20:26 +0000

I did work with them for a year, and because I didn’t have time and my web-store was not doing good I canceled the my account with them. however the just suspended my account and after 3 month the charged me for the pass 3 month that was suspended. I did cancel it but the were still charging me for the next 3 month.

do not recommend them they do cheat at the end… they over charge u at the end when u want to cancel.

By: Rexi

Rexi — Sat, 26 Jun 2010 09:48:54 +0000

How is Interspire vs. X-Cart?

By: Rado

Rado — Thu, 10 Jun 2010 07:07:47 +0000

Interspire sucks big time, you ask why?

1. Non existing support
2. half of the features don’t work since version1 like coupons codes in conjunction with variations
3. Variations are a mess
4. It’s not coded on a modular base so all changes require you to change the core of the cart (nightmare for updates)
5. Company is frequently changing it’s policies.
6. Despite what they saying the absolutely do NOT listen to their customers

Used to have two Interspire carts but now us CS Cart no more Interspire for me after being their customer for 3 yars

By: John Sheperd

John Sheperd — Sun, 06 Jun 2010 10:46:56 +0000

Interspire (Big Commerce) are a joke. They have a number of things on the front page of their website that are advertised that don’t work! PayPal payments cannot be taken without using the Paypal website itself and support don’t care!!!!!!!!!!!!

By: Rogier

Rogier — Fri, 19 Feb 2010 01:20:29 +0000

I would advise strongly against going with Interspire. Like others have said, the software is great, but the support is extremely bad. In other words, if anything breaks, you’re screwed.

We upgraded from the Shopping Cart Starter Edition to the Professional Edition ($995) just over a month ago. Because this would also involve a software update, we paid Interspire to do to do the upgrading ($199). This seemed a “safe bet”.

Since then there have been a bunch of PHP errors preventing the system from functioning properly: certain values are not being passed into the MySQL database. This means that order information doesn’t show up and customers don’t receive download-links. Essentially all orders have to be handled manually.

For some reason I cannot get Interspire to resolve the errors they themselves created. What I can get is an extremely slow “tech support” who never really answer your questions and mostly manifests itself as mindless drones.

This has been going on for a month now. I’d estimate about $10,000 in lost sales. Obviously I’m looking for alternatives, but I’m stunned that Interspire seems to have no qualms about this.