X-Cart Gold Review
Review this cart!
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| Company name |
X-Cart |
| Product name |
X-Cart Gold |
| Version |
4.4 |
| Sample customer sites |
http://www.jaysbridal.net/store/home.php
http://www.kitkraft.biz/home.php
http://www.maxspeedperformance.com/
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| Price |
$US149 |
| Average review score |
(25) |
| User reviews |
Reviewed by: Geoff
"I originally purchased x-cart 4.3.0. installed it myself which was relatively easy if you follow the instructions. Being the initial release of this series, 4.3.x there were a few bugs etc. The x-cart support have always been extremely good, and very quick to respond to any support ticket. i have since upgraded to 4.3.2 which is very stable. an excellant product. my companies web site / shopping cart is one of the most important marketing tools that the company has so it is very important that i can receive quick support when needed. so far xcart support has lived up to this.
xcart also has a very informative forum which has many contributors. a great deal of learning can be had here. there are also some very reliable "xcart mod" companies that you can buy well priced additions.
i have rated xcart 4-good and not 5-excellant for one one reason and that is i believe version 4.3.x series lacked some fundamental features: html sitemap, xml sitemap generator, force select box on accept t & c's on checkout, and a few others. xcart 4.4.0 has all these features so they are moving in the right direction. the only problem is that to upgrade from 4.3.2 to 4.4 means a complete re-do of the xcart skin although the database can be upgraded. for any new buyers, 4.3.2 is a good product but you may need to buy some custom mods to add-on, which are not expensive,,,or buy 4.4.0 although maybe wait until 4.4.1.
overall i am very happy with the xcart product and support. "
 
Review date: August, 2010 Version reviewed: 4.4
Reviewed by: Rodney
"It was a difficult choice picking a cart - so many decisions on features (does each cart choice have the features we need or think we will need in the near future), hosting or setting up our own server, and I really didn't want to change my ISP just to host the cart extension to our business. My trial of the evaluation of X-cart surely built my confidence to purchase it. First I was impressed with the lengthy and accuracte answers to my feature questions - we could do things like set various levels of wholesale pricing for clients based on volume and membership level, etc all running on one cart license. I went to my ISP to see if they conformed to the set of requirements and they didn't (or at least so I thought)as they were using Zeus server software so I concluded I either needed to host myself (probably not a good idea on a low cost DSL line) or consider jumping to a second hosting site for the cart functionality, or move ISPs (which I didn't want to do because my ISP is local and support has been great there). I was in communication with X-cart support again and that is when I got even more impressed. Support said that just because server software isn't listed in their requirements, just means they haven't tested with it. I should at least test with it before looking elsewhere for additional or new hosting. Wow were they right - it worked nearly like a charm. The only issue was a weird problem where shared SSL wasn't working for the configuration of my ISP. Between X-cart support and my ISP support, it took a while to debug (due to the significant time zone difference), but switching to dedicated SSL solved it - went with Comodo from X-cart because of the value. I am one happy camper with 4.4 - will hire X-cart to do a few minor features. Wow factor: professional support, mature product, value! Glad I bought it with support. They are very reasonable and don't ding you all the time. If you are in North America - answers back by next morning."
Review date: August, 2010 Version reviewed: 4.3
Reviewed by: Jennifer Miller
"Fast and friendly as always. Good quality support when I need it. Thank you X-Cart!
Jen "
Review date: August, 2010 Version reviewed: 4.3
Reviewed by: Robert
"The work is excellent and was completed on time. I really appreciate the way you folks handle everything. Thanks and you can expect me to be ordering other custom work real soon."
Review date: February, 2010 Version reviewed: 4.3
Reviewed by: Robert Million
"I own a Web Design/Development firm that operates several eCommerce carts for a number of customers. In May 2009 we converted a customer to XCART, based on a feature comparison and favorable price and competitive reviews. During the last 10 months, we also requested 3 custom modifications to the XCcart functionality to meet our customer’s unique requirements.
I have managed software engineers for 23 years, and have a strong sense of whether an organization has a solid process in place including QA, Technical Support and warranty. I want to highlight what a professional organization the QualTeam runs. I always get timely responses within 24 hours (allowing for the time difference) from Technical Support, Sales and the Development Engineers. Everyone has always been extremely helpful and professional. Their status and reporting system provided immediate notifications as the project moved through its various phases. All customer modifications were available for me to test on their QA Server prior to implementation. Projects were delivered on time and I felt the cost was fair and reasonable. In addition we received a six months warranty on their work. They’ve earned an Excellent rating.
"
Review date: January, 2010 Version reviewed: 4.3
Reviewed by: John
"The Qualiteam tech support has always answered my questions and solved my problems effiently over the last 2 years that I have used X-cart. And when the issue is not covered by the warrenty, their fees are very reasonable."
Review date: December, 2009 Version reviewed: 4.3
Reviewed by: Ampersand Design
"And excellent choice for e-commerce. Extremely powerful, nicely supported, and tons of third party add-on."
Review date: October, 2009 Version reviewed: 4.2
Reviewed by: Andy C
"X-Cart is our e-commerce engine of choice. Out of the box it is great. But even better yet: customization capabilities are incredible; support by the Qualiteam engineers is fantastic. It is one of the best values available today and since they continue to develop it, it will be a great choice for tomorrow as well. Powerful, flexible, world class. We love it. It does take some time to set up properly - make sure you read the manuals - and if you get stuck, online support is readily available - both thru the community forum and paid support."
Review date: October, 2009 Version reviewed: 4.2
Reviewed by: www.exquisiteunderwear.com.au
"My feedback of xcart software is nothing put positive, I have been very happy with it since purchasing nearly 2 years ago & continue to be surprised at what I
am still learning as I had no experience when I started my website.
"
Review date: October, 2009 Version reviewed: 4.2
Reviewed by: Barm
"Have no idea what others talk about here. Yes, X-Cart have had security issues, but any other software has them (I'll never believe that there is no software without bugs). X-Cart makers release patches in a few moments after they are informed about an issue. It's important to know that software maker doesn't hide information about their problems and inform their clients in time just like X-Cart does.
X-Cart may seem complicated at the very 1st glance, but after you spend a couple of days working with it everything becomes familiar and easy. Though you need to have some HTML basics in order to change its templates. "
Review date: September, 2009 Version reviewed: 4.2
Reviewed by: Webser
"Even the latest version is chock-full of security design flaws and slop programming practices. I feel my stomach turn every time I think of all the ways my site can now be compromised. Too bad I'm in a hurry, or I'd replace it today and not next month! I wish I could have the time I wasted back."
Review date: July, 2009
Reviewed by: Lawcen
"The tech support is in Germany and is slow to solve actual issues / problems. For the amount of money they charge, especially for add-ons and upgrades there are a LOT of bugs. I have reported the bugs repeatedly and have yet to see any actual solutions.
Unless you know how to code this software is very difficult to customize yourself.
These are just a few of reasons why I am here, to research a new cart."
Review date: February, 2009
Reviewed by: Adam
"We have used several carts including a custom built unit about 10-years ago, with X-Cart (currently on version 4.0.29)being our latest and so far it has done nothing but fail at what it is supposed to do--- work. I place blame in the core of its design and fortunately my business has survived, not grown, but survived. Images disappear, product disappears, shipping has never worked, orders are lost, and options occasionally appear out of the blue that were never selected. Secure checkout? Never worked. Our ratings have dropped through the floor and have continued to sink. Try and search for something, it does not work. I have worked with several X-Cart specialist and to date no answers have been brought forth as to why it screws up. It is also really sad when you have to send yourself an order and find out that it might work. Not acceptable. The admin side is messy and it usually takes way too much time to figure out where you have changed settings before; besides that the terminology is not acceptable. If you also hit the right sequence you can switch you HTML generated catalog back to PHP and lose product exposure in the middle of it all. I have to admit that I have seen working versions of it, but even those that work I have been able to exploit errors within minutes. I am a business person that wants to run my business, I am NOT a programmer in any shape or form, but I have to say that to get anything right in X-Cart, so far it cannot be done. I can agree that if you understand programming (sorry for the generality) that it can be better than it is, but for someone like myself I like to use and modify my cart for the betterment of the business, not babysit it as I have done so far for the past three years. And as others have stated, that is why I am here, to give my input and also to "shop" for a new cart that I can grow with and actually use. Beware of X-Cart as it is fairly inexpensive to purchase, do the right thing--- pick another cart."
Review date: January, 2008
Reviewed by: Nat
"In a word - exceptional! Never have I found a more feature-rich, reliable, user-friendly eCommerce software with support that is second to none. X-Cart are to be commended for their exceptional software that just keeps getting better and better with every new release."
Review date: December, 2007
Reviewed by: Joe
"Very versatile cart. Perfectly usable right out of the box, but can be customized to your heart's content. It takes some knowledge of HTML and CSS to customize it, and you need to do some research, but their user forums are a great help. You can usually find an answer there. Lots of third-party add-ons and mods available, as this is a popular cart.
When a new version is released, it's not certified as stable right away, but you can always use the most recent stable version, which is available as well. At least they're honest in telling you that.
Support is adequate, but sometimes a bit slow. Probably my only reason for not giving it 5 stars. Documentation is not the greatest either. I find the forums to be more help.
If you're inexperienced and need a lot of handholding, this cart might not be right for you, but if you are willing to dig into it and do some research, this is the best cart for the price."
Review date: May, 2007
Reviewed by: AL
"Xcart is full of security holes for hackers to gain access to the site. I was hacked through gaps in the cart software. I have had about 20 tickets and many messages back and forth on each ticket to resolve problems when someone got in and changed things. Language difference (english / russian)play a part but when i got hacked and was shown evidence by my hosting company of security gaps. I have spent too much time trying to keep the site up and running when i should be running my business which is why i am here looking for another cart system. I have the site running now but have noticed unusual traffic and URLs in my users online feature which are not part of my cart and has been confirmed to be probing by a hacker I suspect my site will be down in a day or two again "
Review date: March, 2007
Reviewed by: Jessica
"I was disappointed in this shopping cart. We paid extra for the team to convert our existing website design into x-cart and just communicating with them was difficult. They are based in Russia, which meant I had to stay up quite late to get answers to my e-mail and be able to respond. As a result, the issues seemed to drag on and on.
I opted for one of their add ons, Fancy Categories and it made the website load so slowly, it was really awful. We ditched that and experienced faster loading pages.
In an attempt to customize wording myself, I was stunned at how deep I had to dig in their foreign Smarty Templates. I have since seen Smarty used beautifully, but not in x-cart.
In short, I was out over $1500 and we ditched the cart after only a few months."
Review date: January, 2007
Reviewed by: Raphael
"I too have had nothing but nightmares with this Xcart i paid $200.00 to get, it has never worked, my site kept losing it's images, i had to write to the owners who i paid for it, got accused of tampering with the picture locations, finally got that fixed, now i cannot get it to proccess any paypal payments even though paypal is fully intergrated into my web site. So i must agree that Xcart cannot be the best there is. And this is so wierd the cart will not allow you to check out for anything under £10.00"
Review date: December, 2006
Reviewed by: mrbillb
"I was very disappointed with my XCart experience. Support is poor (there is a 10-hour time difference). Of the issues I submitted, I resolved them before they did. One issue was left open, but they had been reviewing it for a week. I imported about 50 products and then backed up the database using DB Backup. The next import crashed the database, and DB Restore did not work. After this happened twice, and they failed to resolve the issue either time, I decided to switch to something else. Now I'm being hassled about my refund request."
Review date: October, 2006
Reviewed by: Padraic
"X-Cart is EXTREMELY powerful and a fantastic e-commerce platform, but there is a rather steep learning curve in order to harness that power. Contrary to what some other reviewers have said, the 'stable' version is quite stable, and bug-free. X-Cart does not make their money by having people pay for bug fixes. That is absurd. The newest version is indeed buggy, but it is not deemed 'stable' by X-Cart at this time either.
We have used this system for over 50 clients' sites, and all of them have noted increased sales, traffic and easier management of their store since switching from 'other' cart systems such as OSCommerce, Yahoo stores, etc. We now use it as our only E-Commerce platform.
With the abundance of third-party add-ons available and a great user forum you really can't find a better system, especially considering the price!"
Review date: September, 2006
Reviewed by: casey
"Basically, X-cart advertises the feature of selling non-tangible egoods, but it does not mention that the merchant's products are not secure, and vulnerable to theft. I find this befuddling. I should have paid closer attention to the reviews and am now inclined to post my own. It seems x-cart is a very nice product but based on support replies, the system is in place to make its dollar by charging inflated support options for unspoken and major flaws in the software. I don't mean to sound rude, but it truly makes no sense to offer an option that is unsafe and could eventually ruin an online merchant's business. I'll not have my products plastered across warez sites due to a faulty system and I'll definitely not be paying to modify it to work after already paying $200...so in essence, I'll not be using your product on a live shop until the issue is resolved."
Review date: July, 2006
Reviewed by: Steve Donovan
"I used x-cart, but didn't find it to be that solid. They even admit there software is buggy and has problems until the release a "stable" version. How dumb is that. I shouldn't paying for unstable versions. They offer no phone support so forget about that. There are a lot of other good quality carts out there so stay away from this one."
Review date: January, 2006
Reviewed by: B00MER
"I've been using X-Cart since version 1.3 as well as RRF's F-Cart. At the same time I was trying OSCommerce (was TEP The exchange project then) and others to find a cart that worked well and wasn't too terribly difficult to modify for my clients needs. After familiarizing myself enough with X-Cart I then realized the potential X-Cart had/has and quickly started developing 3rd party mods and templates to help push X-Cart to others as I believe it is an ideal e-commerce solution, it has a few flaws but what software package doesn't? However the good points defiantly out weigh the bad. X-Cart user forums are highly active and is growing daily."
Review date: January, 2006
Reviewed by: Tony
"We have been developing E-Commerce sites of different shopping carts for 7 years and finally found one that allows us to do what we want with it. X-Cart is very flexible and once you learn your way around it, the only limit is your imagination. We were so impressed with this software, our company now strictly offers X-Cart Solutions (xcartsolutions.com).
Tony
http://www.xcartsolutions.com"
Review date: August, 2005
Reviewed by: Simon
"X-Cart is definitely one of the most comprehensive carts out there. The reason for 4 stars instead of 5 is the skinning. The default skin is pretty good, but if you want to make major changes, you'll need to have your wits about you."
Review date: May, 2005
Add your own review |
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Shopping Cart Reviews Comments
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An extremely comprehensive package. It now includes CSS based templates, and flexible shipping options. Recently updated to include AJAX, one of the most established carts on the market isn't resting on it's laurels.
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| Supported operating systems |
Windows, Linux, Unix |
| Language |
PHP |
| Database |
MySQL |
| Source code |
Yes |
| Reseller discounts |
Yes |
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| Product limit |
No |
| Category limit |
No |
| Multi-language |
Yes |
| Gift certificates |
Yes |
| Loyalty program |
Yes |
| Email merchant on order |
Yes |
| Affiliates program |
Yes |
| Site search |
Yes |
| Search optimization tools |
Yes |
| Product reviews |
Yes |
| Newsletters |
Yes |
| Discount coupons |
Yes |
| Customer registrations |
Yes |
| Wish list |
Yes |
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| Shipping price range |
Yes |
| Shipping weight range |
Yes |
| UPS lookup |
Yes |
| USPS lookup |
Yes |
| Fedex lookup |
Yes |
| Canada Post lookup |
Yes |
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| Tax by state |
Yes |
| Tax by country |
Yes |
| PayPal |
Yes |
| Authorize.Net |
Yes |
| Verisign |
Yes |
| Worldpay |
Yes |
| Secure Trading |
No |
| Others |
Yes |
| Non credit card options |
Yes |
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| Customer forums |
Yes |
| Free support |
No |
| Paid support |
Yes |
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| Sales reports |
Yes |
| Search reports |
No |
| Low stock reports |
Yes |
| Inventory reports |
Yes |
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Last updated:
18 Aug 2010
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