digiSHOP
Review this cart!
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| Company name |
Sum Effect Software, Inc. |
| Product name |
digiSHOP |
| Version |
4.1.0 |
| Sample customer sites |
http://www.diaperbags.com/
http://www.casesonline.com
http://www.gorgeousskincaretherapy.com/store/cart.php
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| Price |
$US349 |
| Average review score |
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| User reviews |
Reviewed by: Richard Jacks
"digiShop offers a highly functional and customizable shopping cart solution for many businesses. In my opinion digiShop excels in the ADMIN and managerial reporting offerings versus many other shopping cart available in the marketplace. I would highly recommend this product for your online shopping cart needs."
Reviewed by: Jeff
"The cart itself is pretty good. Php and mysql so it can be easily customized. The admin panel is really nice and clean, lots of options, good for seo, etc. However, the customer support is kind of bad. If you intended to do a lot of customizations, they are hard to deal with and often produced buggy mods. Then they eventually fix, but it takes a LOT of going back and forth. If the stock setup works for you, got for it because it works well, its just getting into the custom stuff that is kind of scary. Bottom line, solid cart, tons of options, easy setup, but customer support is poor."
Reviewed by: Kathy Moore
"The problems I have had with this company are too numerous to list. I ordered an installation which I had to call back and ask for as even after the order was placed and I was assured it would be installed, I somehow wasn't even on the list. I guess that should have been a sign for me, but it wasn't. I ordered a custom modification written for the cart I purchased. I'm told it did work, but it was never fully tested as on day 31 after my purchase, they came out with an upgrade. When I called about this, I was told that their policy was free upgrades if the release came out within 30 days of purchase. I complained, it didn't seem very fair that I had not only bought a now obsolete release of the product, but had paid for a modification, effectively locking me in to that previous release. Finally, after several phone calls, I was told that the mod I had paid for was included in the new release and if I would purchase the upgrade to the new release,the function that I needed would be included. So I did. Asked for an install date, was promised a call back. Didn't get one, called back the next day, again promised a call back...didn't get one. Finally was told that it would be installed on Tuesday, which it was, but the function which I was told was included was not. Several unreturned phone calls later, I was told that they would write my mod again at no charge to me. I called several times for status updates on the mod, my phone calls went mostly unreturned. Then, finally, the Grand Opening Day arrived. I opened my shop with great anticipation, and had to close it just minutes later when a bug in a basic payment module was found and effectively disabled my ability to accept Paypal, my primary form of payment. A couple of hours later that was fixed, then I discovered that the mod they had written for me also had a bug. When I called them, I was told that they were actually aware of the bug, but hadn't let me know, had let me have a big grand opening and "
Reviewed by: Michelle
"The digishop shopping cart is great! It does just about everything we wanted it to do and the customization of the payment system connection also has worked without a hitch. Thank you so much for all your teams hard work and for your support, we really are very pleased with the results. Your team did everything exactly as they said they would and delivered it on time as promised – these days that is really something to be proud of as it doesn’t happen as often as it should.
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Reviewed by: Russ Collingwood
"The product is awesome! We were a bit concerned because we no longer design our layouts using tables and now use CSS for the majority of our layouts. The header and footer templates took our rather complicated CSS layout and completely integrated into our design without a single issue. We're very pleased with the ease in which we were able to implement our design."
Reviewed by: Scott Turner
"I've been working with e-commerce sites for 6 years, and have used Mercantec Softcart, Miva Merchant, and Pinnacle Cart. I tried osCommerce but that was worthless. digiSHOP was by far the easiest to setup and customize, and had the features I wanted (and customers expect). Your support staff also answered my questions promptly. "
Reviewed by: James
"The support is terrible. After you buy it, you'll have to buy tokens for support, is very hard to integrate this cart with your website (make it match your own design). If you want to make it match, then you will get referred to their own web designers who will charge you 10x or more times the shopping cart value, and then tech support will charge you for integration. You'll have to pay for upgrades...In other words. If you don’t want headaches... Stay away from this cart... read the other review above me. I totally agree with her. I've been in the same situation."
Reviewed by: bigmacdesign
"We launched our ecommerce site with digishop about 1 year ago and I can say for sure without the Sum Effect team and digishop we would not be where we are today. They were very experienced and provided great direction with some customization I added. They were always available on the phone and had a very friendly and professional support staff. If I could, I would give them 10 stars out of 5."
Reviewed by: A
"The product is buggy and unorganized in certain places. It is complicated to actually customize, even using templates. Since it is buggy, you will definitely need to get ahold of support and when you do, you wish you hadn't bought it in the first place.
The service from this company is so horrible that I couldn't possibly recommend it to anyone. THeir support policy is horrendous. When you actually get in touch with support, which can literally take days, it is handled in such a roundabout way that it gets frustrating and you don't want to deal with it anymore. Even when it is apparent that the bug is in their system, you have to pay for a support token, even if it is a critical bug that holds back anything being accomplished.
I am an experienced web developer and have been for 9 years so it isn't my technical knowledge, it is their poor product and service.
I am not the type of person who will write a online product review, especially such a scathing one. I have an intimate knowledge of programming both on the web and off, so I know things aren't always perfect, but when something is this bad, I honestly felt the need to warn folks."
Reviewed by: Mark
"digiSHOP needs to be congratulated on an excellent product. As a web developer, I have hunted around for years looking for a shopping cart with the right mix of customization, functionality and usability. I've found the Holy Grail in DigiShop. I am blown away with the power and simplicity of the product and look forward to using it on all future shopping cart projects."
Reviewed by: Jeremy
"Do not buy this software! This shopping cart is essentially a beta version released as a final version anyway. Throughout the code there are hundreds of 'to do' comments and even comments saying how bad some of the code is. If you want to change anything in the code yourself, I hope you have a lot of patience. You'll have to search through 20 different files to find what you want. Then you have to scratch your head trying to figure out what the code actually does. If you contact customer service with a question they will just try to sell their ridiculously expensive customization services. They will quote at least $1000 for the simplest modification. It also takes them very long to answer support tickets. I wish I hadn't bought this software. Only buy this if you are willing to settle for an incomplete shopping cart with buggy features."
Reviewed by: Sam
"Couldn't ask for anything better. This software has been awesome. Great features and the support is superb led by a great technical staff. I read some of the reviews above, but I do not agree with them. If you want to do customization, you have to know object oriented programming, the folks above must not know this because I made my own changes fine. I also have used their customization services. It has been a real pleasure to work with a company who cares about their customers."
Reviewed by: Jack
"I normally don't leave reviews but stumbled upon this site. I read some of the reviews above and certainly wanted to make sure people know they have given me excellent support from day one. My company has done over $50,000 with them since 2007 and we couldn't be happier. Like a reviewer said if you want to edit you do need to know objected oriented principles. I don't, but that is why I have them do it for me :-). If you do need a solution give them a shot. I was very pleased that I did."
Add your own review |
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| Supported operating systems |
Linux |
| Language |
PHP |
| Database |
MySQL |
| Source code |
Yes |
| Reseller discounts |
Yes |
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| Product limit |
No |
| Category limit |
No |
| Multi-language |
Yes |
| Gift certificates |
Yes |
| Loyalty program |
No |
| Email merchant on order |
Yes |
| Affiliates program |
Yes |
| Site search |
Yes |
| Search optimization tools |
Yes |
| Product reviews |
Yes |
| Newsletters |
Yes |
| Discount coupons |
Yes |
| Customer registrations |
Yes |
| Wish list |
Yes |
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| Shipping price range |
Yes |
| Shipping weight range |
Yes |
| UPS lookup |
Yes |
| USPS lookup |
Yes |
| Fedex lookup |
Yes |
| Canada Post lookup |
Yes |
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| Tax by state |
Yes |
| Tax by country |
Yes |
| PayPal |
Yes |
| Authorize.Net |
Yes |
| Verisign |
Yes |
| Worldpay |
Yes |
| Secure Trading |
No |
| Others |
Yes |
| Non credit card options |
Yes |
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| Customer forums |
No |
| Free support |
Yes |
| Paid support |
Yes |
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| Sales reports |
Yes |
| Search reports |
Yes |
| Low stock reports |
Yes |
| Inventory reports |
Yes |
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A well designed cart with some nice features such as digital download support, search engine friendly design, and good use of CSS. |
Last updated:
1/3/2007 3:00:53 AM
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