Reviewed by: Joe
"Horrible, Horrible, Horriible. DO NOT touch this service. To begin- they have wonderful software. I was so excited to use this service. However, I didn't look good enough into the bandwidth limits - which are very low. At their top level plan you are only allowed 25GB -- and then they charge you $7/GB over that! $7!! Most reputable places charge .30 to .50/ GB over the limits. So this was eating away profits as we were using about 100GB per month. And we are a small business. They will tell you that most places don't use over 25GB - well, that simply is not true. Especially when you have to allow room for not just visitors, but spiders and whatnot that crawl your site and eat up bandwidth as well.
So have thousands of dollars down the drain and hundreds of hours of work into creating our store through them -- we have to switch because the bandwidth overage charges are simply outrageous.
P.S. -- if you are small now you may be ok to begin. But as your business grows - you'll just be working all those extra hours only to pay for the overage fees and not much more in your pocket. DEFINITELY SHOP ELSEWHERE!"
Review date: August, 2010
Reviewed by: Yanik
"I try to get some answer using live chat. I ask the guy how to make a multi language web site and they dont realy answer. I search on the web. After my review this service does not offert this feature. And the customer service are realy bad. I will use an other service!"
Review date: May, 2010
Reviewed by: R
"First the good - cart seems to get you indexed quickly for google. the big g seems to like the way volusion creates the static pages. They give you free live chat service.
The bad - incredibly steep learning curve. No real-time phone support. There is a number but you'll never get through. the affiliate system doesn't work properly (think of all of the pissed off affiliates you'll have), no product feed exports, they demand that you leave their link on the bottom of the page. Oh, they will take it off for an extra $20 per month. Total B.S.
Conclusion - I have four e-com sites all on different carts. My volusion site is the one that I will move first. There are more feature rich carts for less money (net sol) that are sooo much easier to use. It's a shame because volusion had the potential to be a really good cart, but they like so many other small providers are stretched too thin to keep up with their own growth while chasing the indutry's newest feature sets to remain competitive. I say pass on this one..."
Review date: September, 2008
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