BigCommerce Versus Volusion

Volusion vs BigCommerce

Nowadays, most online retailers are turning their focus on SaaS solutions. These web-based selling platforms provide you with all of the tools you have to setup a web-based shop, including website hosting, web security, wealthy feature sets, full-time tech support team, and delightful design templates for the storefront. And, on top of that, you are able to manage a web-based eCommerce platform with no previous web experience.

Of available SaaS solutions, Shopify is perhaps typically the most popular option, adopted carefully by BigCommerce and Volusion. Should you haven’t yet researched Shopify, you need to (check out our overview of Shopify here). But, if you are searching for an alternative choice to Shopify, you’ve come right place.

BigCommerce is among Shopify’s nearest competitors. The woking platform premiered in ’09 by Eddi Machaalani and Mitchel Harper. BigCommerce has since grown for hosting over 95,000 stores in over 150 countries. Up to now, they’ve helped retailers conduct over $3 billion in transactions.

BigCommerce is most widely used because of its simplicity of use and delightful, easy-to-edit styles. They likewise have a great status with regards to customer care.

Volusion started ten years earlier when Kevin Sproles recognized the requirement for all-inclusive, simple to use eCommerce software. Volusion offers plans for big and small retailers alike and it is presently utilized by over 40,000 retailers.

Like BigCommerce, Volusion is renowned for its 24/7 customer care. Additionally, Volusion is stated to operate easily for a lot of retailers, without many apparent bugs.

Both BigCommerce and Volusion are great choices for retailers seeking an inexpensive, SaaS solution. However, you might find that certain platform fits your business’s needs much better than another.

To find out what software you should think about, hang in there for the full comparison of BigCommerce and Volusion.

Do not have time for you to read a complete article? Have a look our best search engine optimization for any couple of quick recommendations. Every option we present here offers excellent customer care, superb website templates, and simple-to-use software, all for any reasonable cost.

Table of Contents

Web-Located or Licensed

Both BigCommerce and Volusion are web-located shopping cart software solutions.

Software and hardware Needs

BigCommerce and Volusion are totally web-based and just need a internet connection along with a browser (Chrome, Firefox, Safari) to function. That stated, we advise while using most advanced technology if at all possible.

Prices

Champion: Volusion

Like the majority of SaaS solutions, both BigCommerce and Volusion follow a regular membership model. You have to pay monthly for accessibility software, hosting, security, and support. 

BigCommerce offers a free 15-day trial, no charge card needed, so that you can check out the woking platform risk-free. Whenever you do end up buying a BigCommerce plan, you are able to relax understanding that it normally won’t charge any setup or cancellation charges. 

Although most SaaS solutions base prices on the amount of products try listing in your site, BigCommerce takes another approach. At first of this past year (2016), they introduced their new prices model, which is dependant on a merchant’s annual sales.

Note: This prices change caused quite the uproar. See “Negative Reviews and Complaints” to learn more.

All plans include limitless storage, products, and bandwidth. Typically, features are identical between plans. The main difference in prices is proportional for your store’s revenue. BigCommerce’s least expensive plan, “Standard”, is perfect for retailers who sell as much as $50K/year, and costs $29.95/month. “Pro”, probably the most costly plan, starts at $49.95/month and it is for retailers selling greater than $150K/year. For any full introduction to prices, try our overview of BigCommerce.

Volusion also provides a totally free trial their own is perfect for fourteen days. You won’t be required to give any charge card information, so when you join a Volusion plan, you will not need to bother about setup or cancellation charges.

Volusion’s prices structure is much more traditional than BigCommerce’s. Prices is split into four tiers. The cheapest, “Mini,” costs $15/month and includes 1GB of bandwidth and the opportunity to list 100 products. Volusion’s most costly plan, “Premium,” enables you to list limitless products and offers 35GB of bandwidth for $135/month.

Although Volusion doesn’t charge any transaction charges, they are doing charge bandwidth overage charges. You’ll need to pay $7/GB for just about any bandwidth you utilize above your allotted amount. Read our full overview of Volusion to learn more.

I’m declaring Volusion the champion of the section as their plans are usually priced less than individuals of BigCommerce. Also, I’m still just a little cautious about BigCommerce’s prices. That prices alternation in 2016 negatively impacted lots of retailers, and I wish to see a little more consistency from BigCommerce.

Simplicity of use

Champion: Tie

Both BigCommerce and Volusion are very well recognized for their simplicity of use. Here’s why:

Whenever you sign in to your BigCommerce, you will be welcomed with a clean, well-organized, admin panel.

All of the features you’ll need are hidden in nesting groups within the sidebar. BigCommerce supplies a brief tutorial that will help you determine where individuals features are, however that one tutorial isn’t incredibly useful. Fortunately, it’s not way too hard to find working for yourself.

Volusion includes a similarly clean admin panel. Rather of listing features inside a sidebar, features are classified and filed away in the top admin.

Volusion’s video tutorials can assist you to discover the functions of operating your store. Fortunately, it’s very easy to include products, improve your content, and make new discounts. 

Volusion and BigCommerce score equally highly for usability. We’ll declare a tie here.

Product Features

Champion: BigCommerce

BigCommerce and Volusion both come with the features necessary to setup your web store. Actually, BigCommerce and Volusion provide the same set of features, pretty much.

The primary distinction between BigCommerce and Volusion’s features may be the availability of individuals features.

BigCommerce’s plans include nearly exactly the same features, whatever the cost. There’s a couple of exceptions for this rule (for instance, filtered search is just offered at greater cost points) however, typically, BigCommerce’s features are for sale to all users.

Listed here are a couple of things you’ll find in BigCommerce’s set of features:

  • Bulk import/export
  • Customer groups
  • Built-in blog
  • Product critiques
  • One page checkout
  • Native integrations with Amazon . com and eBay
  • Abandoned cart saver (at greater cost points)
  • Filtered search (at greater cost points)

Volusion, however, offers features based on your plan. While you progress in prices, you’re granted increasingly more features. Listed here are a couple of of Volusion’s best features:

  • One page checkout
  • Abandoned cart reports and emails
  • Product ratings and reviews
  • Limitless product options
  • Integrations with Facebook, Amazon . com, eBay

I’m awarding this category to BigCommerce simply because they offer more features at more cost points.

Website Design

Champion: BigCommerce

SaaS platforms typically offer an array of pre-made website templates with easy editors. When to consider a template for the store, you’ll wish to make certain it’s attractive, mobile responsive, and simple to change.

This past year, BigCommerce unveiled their new Stencil styles. These 23 new styles are available in several variations, resulting in 87 different “styles.”

A few these styles have the freedom, some cost between $145-$195. All choices are mobile responsive.

Stencil’s new easy editor enables you to improve your styles with no coding understanding. In addition, there’s a WYSIWYG (a specific item is what you’ll get) editor and HTML/CSS editors available.

Volusion has lately revamped their styles, meaning they’ve considerably less options than previously. Presently, you will find 13 free styles, though fortunately, individuals styles are actually all mobile responsive.

There’s also premium styles available to buy at $180.

To edit your theme, you should use Volusion’s theme editor and WYSIWYG editor. Or, you are able to dive in to the source code with HTML/CSS editors.

While Volusion and BigCommerce’s available styles offer a similar experience in quality, BigCommerce presently has more options. BigCommerce wins this round.

Integrations and Add-Ons

Champion: BigCommerce

BigCommerce’s application companies are stocked with 320 add-ons. While a few of these are for sale to free, the majority are for sale. BigCommerce also provides native integrations with eBay, Amazon . com, and ShipperHQ.

Volusion’s marketplace features over 80 add-ons. Included in this are popular options like 71lbs, MailChimp, Xero, and Quickbooks.

Both BigCommerce and Volusion offer APIs so that your developers can take shape any missing connections for you personally.

I’m awarding this category to BigCommerce largely because of the quantity of add-ons available. Additionally, BigCommerce offers some excellent native integrations with popular marketplaces.

Payment Processing

Champion: Tie

BigCommerce offers 40 payment gateways, so that you can connect your website together with your preferred payment processor. They likewise have an arrangement with PayPal (Operated by Braintree), which could give you a much better deal than other payment providers. Check out the screenshot below to determine payment processing rates for every BigCommerce plan.

Volusion offers 30 payment gateways. Additionally they offer their very own in-house payment solution for all of us retailers: Volusion A Merchant Account. Check out this means to fix try to take advantage of significantly lower rates. 

Note: Within my research of Volusion A Merchant Account, I have seen a couple of rumors of hidden charges, contracts, and cancellation charges. Check our overview of Volusion to learn more.

Customer Support and Tech Support Team

Champion: Tie

BigCommerce and Volusion offer essentially exactly the same amounts of support.

BigCommerce offers 24/7 personal support for those plans via email, live chat, and make contact with. Additionally they provide a number of self-help sources including a Resource Center, a Understanding Base, webinars, Youtube videos, a online community, and a design guide.

Whilst in the past I have seen complaints about BigCommerce’s support, current commenters are usually pleased with their customer support experience.

Similarly, all Volusion’s plans (except “Mini”) include 24/7 personal support via phone, chat, and email. Self-help options include a Understanding Base, webinars, video lessons, and a Dev wiki.

I have seen mixed reviews about the caliber of Volusion’s support. While I’ve personally had good encounters, I have seen enough negative reviews to create us a little uneasy.

Negative Reviews and Complaints

Although both BigCommerce and Volusion are fairly reliable SaaS solutions, they actually aren’t perfect. Listed here are a couple of of the things that customers complain about most often:

BigCommerce

  • The prices change at the outset of 2016: When I pointed out before, BigCommerce restructured their prices at the outset of this past year. Although this change made little impact on most retailers, a number of sellers possessed a dramatic rise in cost. For many, BigCommerce all of a sudden cost 800% greater than before! BigCommerce only gave a few several weeks notice of the change, which left these retailers feeling cheated.
  • Downtime: I have seen a couple of reports of downtime on BigCommerce’s Facebook. 
  • Poor customer support: Reviews of BigCommerce’s customer support are usually positive. However, you may still find a number of customers who complain about poor service.

Volusion

  • Bandwidth overage charges: Volusion charges $7/GB for bandwidth that exceeds your allotted amount. Make certain you choose the best arrange for your bandwidth usage, or else you may finish up having to pay a leg along with a leg in charges.
  • Dated software: Users frequently call Volusion’s software “old school” and “behind the occasions.” Volusion doesn’t include as numerous features since many other modern SaaS solutions.
  • Misleading sales tactics: I have seen Volusion representatives (especially individuals located in the United kingdom) blamed for bait-and-switch tactics. They’re charged with overpromising and underdelivering.

Positive Testimonials and reviews

However, BigCommerce and Volusion customers have lots of good to say of their platforms. Here’s the things they like the majority of:

BigCommerce

  • Simplicity of use: BigCommerce’s dashboard is simple to navigate, and styles are really simple to update.
  • Good customer care: The positive reports over-shadow unhealthy. 
  • Good Search engine optimization tools: BigCommerce comes with a lot of built-in Search engine optimization features like customer URLs as well as an automatic sitemap.

Volusion

  • It really works, no bugs: Volusion’s software is effective, with very couple of bugs.
  • Simplicity of use: Volusion users love the platform’s usability. It doesn’t take enough time to understand the right path round the admin.
  • Good customer care: While there are many negative reviews about Volusion, you will find just like many positive.

Final Verdict

Champion: BigCommerce

While Volusion and BigCommerce are neck-and-neck in lots of groups, ultimately, BigCommerce wins out. Using its diverse theme selection, more available set of features, and greater recognized customer care, BigCommerce emerges the champion of the comparison.

Nonetheless, that does not make Volusion a poor option. If you are searching for any SaaS solution in a lower cost range, and also you don’t mind passing up on a couple of features, you need to take particular notice at Volusion. It might be precisely what you’re searching for.

In either case, you should preserve to do your research prior to committing. Mind on to our full reviews of these two platforms for more information on prices and available features. Or, follow this link to see the shopping carts that people rate most highly. Happy hunting!

Read Our BigCommerce Review

Read Our Volusion Review

Liz Hull

Liz is really a recent college graduate residing in Washington condition. As recently, she will frequently be located haunting eCommerce forums and securing with customer support representatives. When she’s free, Liz likes to rock climb, watch Spanish dramas, and browse poorly-written youthful adult novels.

Liz Hull

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