7 Common POS Mistakes (And The Way To Prevent Them)

POS mistakes

Today’s cloud reason for purchase systems allow it to be simpler than ever before for retailers to market products or services. Whether you’ve got a restaurant, salon, store, or some different of small company, your POS system will help you have more sales, manage your company, as well as leverage eCommerce features like online ordering. However, POS problems can ensue should you …

  • Don’t know very well what type of POS you’ll need
  • Install your POS system incorrectly
  • Don’t train employees on ways to use the POS

Fortunately, most POS mistakes are avoidable should you take some time to pick and implement your POS system correctly. Continue reading to find out about the most typical POS mistakes and the way your business can avoid which makes them.

1. Selecting the incorrect POS

Oftentimes, companies don’t take lots of time to select the right POS system, not understanding that picking the incorrect POS might have huge ramifications. It’s less the POS hardware itself (check out, charge card swiper, etc.) that literally brings big problems, rather the merchant services and tech support team provider(s) you’ll depend onto really make use of the POS.

For instance, some retailers select an affordable POS, or perhaps buy a used system on eBay, not realizing that also they are tying themselves to some merchant account that may or might not be linked to a trustworthy bank. Consequently, you might finish up getting gouged on charge card swipe charges, face account freezes, and/or suffer from early termination charges.

Other companies select a POS according to its neat-sounding features or its sleek hardware, however find yourself in trouble with buggy service and poor customer care.

The best POS will be different from b2b, however if you simply read POS software reviews, try out systems before choosing, and purchase your POS from a trustworthy vendor or reseller, you will be able to avoid this issue. And if you want help selecting a POS we’ve got your back.

2. Improper POS System Installation

Installing your POS system might appear like simple, particularly if you select a simple iPad-based system. However, generally, it’s best to achieve the system installed by a professional, typically through the POS provider or hardware vendor. Difficulties with apparently “little” such things as networking cables and software settings can wreak big havoc when you begin really trying to use the POS. Though some systems have this inclination greater than others, customers generally report more glitches once the product is not installed by a professional.

Another POS installation issue that typically arises is due to the brand new EMV nick card readers retailers across the nation happen to be installing. Based on the Chicago Tribune, an believed two-thirds of EMV terminals utilized by smaller sized retailers aren’t setup properly. Because of their debit networking setup on their own new EMV readers, some retailers are becoming hit with suddenly high charges. Basically we do recommend utilizing an EMV terminal—more with that subject in a bit—merchants should pay attention towards the terminal&#8217s debit network settings (read much more about this trouble in the above-pointed out CT article).

3. Not Getting a Plan B

Even though you may your research in selecting a quality POS, it’s always beneficial to possess a backup method to take payments in situation the body fails. This is particularly important when you purchase an internet-based system that can’t process payments with no Wireless signal. Though lots of cloud-based POS’s come with an “offline mode” that may still queue charge card transactions when the web is lower, it’s suggested you’ve got a backup “hotspot” connection which you can use in situation your primary connection goes lower.

Based on your business’s needs, you could also consider getting a whole backup POS system. For instance, some companies have a free POS system or mobile payment application handy for whether they have issues with their primary POS. Or you might make use of a virtual terminal (e.g., PayPal) like a backup method to take payments in situation your POS fails. Really, the greater ways you need to accept payments, the greater!

4. Violating your A Merchant Account Agreement

Now, I understand you wouldn’t ever intentionally break the guidelines, but retailers sometimes violate their credit card merchant account contracts without realizing it. Or at best, they don&#8217t understand it until they get hit by having an account freeze or sudden termination.

Generally, you can avoid unintentionally violating your a merchant account agreement and rendering your POS not able to process payments by doing these a couple of things:

  1. Remaining in your monthly charge card processing limits
  2. Selling that which you stated you’d sell—i.e., don’t say you’re likely to sell chocolate and really sell vapes

Minimizing chargebacks may also help prevent business-disrupting account freezes and terminations. With a few mobile POS’s which use an aggregate credit card merchant account (Square, Spark Pay), you have to be especially careful to influence obvious of any red-flag transactions. Square, particularly, doesn’t have hard-and-fast processing limits, however this regrettably means that you could violate your unspoken “limit” without realizing it. (Because of this, we simply recommend Square to really low-volume companies.)

Discover more about preventing freezes, holds, and terminations regarding the your credit card merchant account in this article.

5. Not Securing your POS

Allowing your POS to become a victim of fraud is yet another major POS problem among small companies. To avoid this pricey mistake, it&#8217s important to regularly maintain and appearance your POS to make certain it meets PCI-DSS compliance standards. These tasks can consist of keeping anti-virus software up-to-date and assigning a distinctive ID to every person with computer access.

Extra POS security tasks include:

  • Securing and encrypting your Wireless network
  • Selecting secure password(s) for the POS
  • Not operating the body on the Wireless network your clients have access to
  • Training employees regarding how to safely take charge card payments while using POS

Besides compromising your important business data as well as your customers’ charge card information, fraudulent charges caused by a POS may also trigger a free account suspension out of your POS provider.

6. Utilizing a Magstripe Terminal Rather of EMV

Not accepting nick cards is a huge POS mistake, only one that’s pretty simple to avoid. As lengthy as you’ve an EMV-compliant POS, you can buy and hang up an EMV terminal to simply accept nick cards.

Hold on, exactly why is not accepting nick cards an error? In the end, these readers could be costly, they take more time to process cards than traditional magstripe card readers, and they can result in more problems if setup incorrectly. Well, the reply is multifold:

  • EMV transactions tend to be safer than swiped transactions
  • Fraudsters are actually targeting companies who don’t accept EMV
  • Many EMV terminals also permit you to accept NFC payments, like ApplePay

and here’s the actual kicker:

  • **In case your business doesn’t accept the brand new nick cards then you’re financially accountable for charge card fraud occurring consequently!–

Find out more about how retailers are influenced by the EMV liability shift, and EMV-compliant POS systems.

7. Not Implementing Full Benefit of your POS

Modern, cloud-based POS systems have far-reaching abilities, including in-depth reporting and marketing features that assist you to generate more business. However, many retailers don’t use advanced POS functions and just use their POS to ring up sales. The possibilities good that you simply aren’t taking full benefit of your POS, meaning you’re having to pay a nice income for abilities you’re not really using. These functions may include things like…

  • Sales reports
  • E-mail marketing
  • Inventory tracking
  • eCommerce
  • Worker management

To begin using your POS to the full potential, learn more about standard POS reports and also the advanced POS reports provided by cloud POS software. Also, take benefit of the support and sources provided by your POS provider. Most POS’s possess a free technical help line in addition to online support sources for retailers.

Get on course together with your POS Today

Running a well-oiled point of purchase system requires some finesse on negligence the merchant who deploys it. The good thing is by using somewhat some time and persistence, you are able to cultivate a much better business making use of your cloud POS. Modern POS systems cost far under traditional Home windows-based POS software, and can handle taking your company to exciting new places, both on the internet and off.

If you want some assistance selecting POS software, you could begin by evaluating the very best POS software systems. And if you want further assistance picking out a POS system, our expertise is simply a look away. 

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