TouchBistro Versus Toast

Touch Bistro-vs-Toast

For any kind of restaurant, whether it’s a quick service smoothie shop or perhaps a fine dining restaurant, a great POS product is essential. Additionally to taking payments, restaurant POS software assists with lots of facets of managing your company, from raw component tracking to cultivating a loyal subscriber base. In addition, a contemporary, tablet-based POS enables you to definitely perform some pretty cutting-edge things at the restaurant, like have visitors pay, sign, and tip from their table on the mobile phone.

TouchBistro POS

iPad-based TouchBistro (above) and Android-based Toast (below) are a couple of of the largest tablet reason for purchase systems for restaurants, food trucks, cafes, fro-yo shops, pizza parlors, breweries, and lots of other companies that sell products to drink or eat. But the better POS system?

Toast POS

I&#8217ll compare TouchBistro and Toast out of all important areas so far as restaurant POS is worried, so we&#8217ll see which of those innovative POS’s is the best option for the food or drink business.

Prices

Champion: TouchBistro

TouchBistro may be the less expensive system generally. Subscriptions are $69/month for just one register, $129/month for 2 registers, $249/month for 3 to 5, or $399/month for limitless registers. Subscriptions include all features and 24/7 customer care.

Toast starts at $100/month and it is $50 for every additional device. This base cost includes most features and 24/7 customer care, however, many features cost extra. Add-ons cost the following:

  • $25/month for that Loyalty Program
  • $50/month for Physical and Digital Gift Certificates
  • $50/month for Online Ordering

Toast offers custom prices for bigger organizations so that you can request an estimate should you operate greater than six terminals.

Although TouchBistro provides the less costly service, one factor to notice is the fact that an Android-based hardware setup like Toast’s may well be a little less costly than TouchBistro’s Apple hardware configuration, designed for companies which have more registers. Toast also provides financing on their own hardware packages which means you don’t need to pay your whole hardware cost upfront.

Simplicity of use

Champion: Tie

Both TouchBistro and Toast are remarkably simple to learn and employ, with intuitive touchscreen interfaces. Toast is really a more complicated system so training employees might be more time-intensive however, Toast installs your POS and trains the employees for you personally, easing this method significantly. One negative for TouchBistro’s simplicity of use is you need to add each food selection and image by hands in your iPad, without any choice to upload these details via CSV file.

Software and hardware Compatibility

Champion: Tie

TouchBistro and Toast have different hardware/software needs, only one isn’t inherently much better than another.

TouchBistro iPad POS

TouchBistro is definitely an iPad POS so it uses Apple hardware and works on the iOS operating-system. It’ll use iPad Air, iPad Air 2, iPad Small 1-4, and iPad Pro. Also, TouchBistro is really a in your area-installed system, meaning you&#8217ll require a Mac Small or imac desktop computer to do something because the server if you are using several iPads. This kind of setup does mean the software doesn’t depend on a web connection to operate (except to process charge card payments) an Apple Airport terminal Extreme functions like a local router to wirelessly connect your devices.

Toast POS hardware (Android)Toast, however, uses Samsung tablets and operates on Google’s Android operating-system. Toast also differentiates itself from TouchBistro when you are entirely cloud-based so that all your restaurant information is kept in “the cloud” (i.e., online, instead of in your devices), and also you don’t require a local server for multi-tablet setups.

Whether an Apple or Android hardware setup is better largely depends on whom you ask. iPads generally have a more seamless hardware/software integration, however, many people like the versatility minimizing price of an Android setup.

Find out more about TouchBistro hardware and Toast hardware needs, including their accessory compatibility (cash drawers, hands scanners, etc.).

Product Features

Champion: Toast

Though TouchBistro’s features are sufficient for several small , even mid-sized businesses, Toast has more features and much more advanced functionality overall. Toast’s cloud-based design causes it to be more functional in a few ways—for example, with Toast you are able to rapidly edit your menu everywhere with a web connection (see screenshot below) with TouchBistro, make menu changes from your dedicated TouchBistro iPad.

Toast POS screenshot

However, despite the fact that TouchBistro POS isn’t fully integrated using the cloud, managers can sign in to a web-based reporting suite to gain access to some cloud-based POS reports on their own establishment&#8217s metrics.

Also, while Toast includes a better quality set of features overall, one function TouchBistro has that Toast doesn’t is reservation management. TouchBistro also offers a neat integration with PayPal that enables visitors to look at using their PayPal account.

Let’s take particular notice in the essential features each POS offers.

Both TouchBistro and Toast possess the following features:

  • Floor planner
  • Menu management
  • Worker management
  • Inventory management
  • EMV-compliance
  • Tableside payments
  • Onscreen tipping
  • Customer-facing display
  • Kitchen display system
  • Capability to split bills by seat
  • Gift certificates
  • Offline functionality (queue charge card payments without internet)
  • POS reports (see TouchBistro reports example below)
  • Multi-location support
  • Customer contact database

TouchBistro POS reports

Features TouchBistro has that Toast doesn’t:

  • Reservation management
  • Self-checkout with PayPal
  • Apple Pay acceptance (with certain payment processors)

Features Toast has that TouchBistro doesn’t:

  • Integrated loyalty program
  • Integrated online ordering system
  • In-house payment processing
  • Delivery management
  • Self-serve kiosks
  • Crm system
  • Online menu management
  • Enterprise restaurant management

As pointed out, a number of Toast’s features cost extra—specifically the loyalty program ordering, and gift cards—whereas gift certificates, for instance, are incorporated in TouchBistro&#8217s base cost.

Integrations

Champion: TouchBistro

Toast offers lots of “all-in-one” functionality, for example in-house loyalty cards an internet-based ordering, which negates the requirement for many integrations along with other software services. But TouchBistro includes a couple of more third-party software integrations, and integrates with increased payment processing companies, if that’s vital that you you. Particularly, Toast doesn’t integrate with any outdoors payment processors the POS is only for Toast’s in-house payment processing service.

TouchBistro presently integrates using the worker appointment scheduling software 7shifts, in addition to Shogo, something that allows you to integrate your QuickBooks account, and contains an immediate Xero integration. TouchBistro can also be partnered with business keeper Avero and Sculpture Hospitality, in addition to Just Eat, a food delivery service. SmoothPay and PayPal are generally mobile payment options with TouchBistro, and it can be used with charge card processors Vantiv, Moneris, Cayan, and multiple other payment processors (begin to see the full list within our TouchBistro review).

Toast’s listing of integrations includes PayTronix, 7shifts, Incentivio, Restauraunt365, Peachworks, CTUIT, CrunchTime, and Compeat. Toast also offers a wide open API, and that means you can be cultivated your personal integrations. So, despite the fact that TouchBistro technically “wins” in integrations, I wouldn’t consider Toast vastly behind within this area—that is, unless of course you need to make use of an outdoors payment processor.

Customer Support and Tech Support Team

Champion: Toast

While Toast and TouchBistro both offer 24/7 customer care (via phone and email), Toast sets itself apart using its truly exceptional customer support and tech support team. Toast’s support team is extremely knowledgable and responsive, and it has the advantage of being 100% US-based.

TouchBistro has decent customer support, they also have lots of complaints about lengthy wait occasions on the telephone and lengthy response occasions over email, with customer support representatives sometimes going for a couple days to reply.

Reviews and Complaints

Champion: Tie

Overall, the general public reactions to TouchBistro and Toast happen to be largely positive. Users love these systems’ simplicity of use as well as their great functionality, all for any relatively low cost. There are several negative reading user reviews of both services, with a few TouchBistro users complaining about slow customer care and excessively fundamental functionality. Some users from both systems say they want better inventory management features.

Toast, Corporation. is accredited using the BBB by 7/2016 and it has a b+ rating without any complaints TouchBistro isn’t BBB-accredited and it has a b — rating with 2 closed customer complaints.

TouchBistro has existed longer than Toast and it has more users overall so it features a much more good and bad reviews than Toast does. However, both vendors have mostly favorable reviews.

Final Verdict

Champion: ToastToast: An Android Restaurant POS

TouchBistro is really a high-quality, affordable iPad POS for all sorts of small drink and food companies, from food carts to full-service restaurants. In the end, it’s iTunes’ top-grossing food and beverage application in 33 countries.

TouchBistro is another very capable POS for many restaurants, bars, or quick service companies. However, Toast provides more advanced features—delivery management ordering, CRM, and loyalty program functionality—making it a effective enough POS solution for larger enterprises and franchises. Most significantly, Toast offers superior customer support.

Besides to be the better quality and customer support-oriented restaurant POS, Toast also provides superior hardware versatility given its Android setup. It’s among the couple of Android POS systems available because most tablet POS’s are iPad-based. Additionally to minimizing your initial hardware investment, an Android POS enables you to definitely replace lost, stolen, or damaged devices in a cheaper cost (versus. an iPad POS) and provides you more form factor choices.

Though Toast arrives in front of TouchBistro in the most crucial areas, Toast may not be the best option for the particular establishment. For instance, if you simply need a reasonably fundamental restaurant POS for the two-register loaves of bread, TouchBistro might be preferable for you personally. Or, for those who have an external merchant account you need to use together with your POS, you won’t be able to utilize Toast.

Maybe neither of those systems is worth considering. To appear beyond TouchBistro versus Toast and look for much more restaurant POS software, explore our restaurant POS software reviews section or send us an email with any queries you may have.

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