Mozu Versus Magento Enterprise Cloud


Ever purchased furniture online only to get it arrive in your home in pieces? No, it isn&#8217t damaged you just need to put it together yourself. Fun!

Mozu and Magento Enterprise Cloud Edition are that kind of eCommerce platform: some set up needed.

Now, before you decide to turn away in dismay (who would like to do more work than necessary, right?), without a doubt WHY you may want an eCommerce platform that puts you to definitely work.

Four words: Unlimited customizability. Comprehensive features.

Mozu and Magento Enterprise Cloud Edition (Magento ECE) provide you with the versatility you have to help make your presence online match and additional your brand. Additionally they provide you with a multitude of (very necessary) features right-out-of-the-box. All this on the top from the scalability, reliability, bandwidth, and uptime that enterprise-level retailers require a effective online shop.

So, how can you decide between the pair of them? Keep studying for any comparison of those enterprise search engine optimization&#8217 features, website design, and customer support.

However, just a little background.

Mozu may be the child of Volusion. (You may&#8217ve heard about it?) This past year, Volusion worked in $17 Billion in sales. Mozu may be the enterprise form of this popular shopping cart software, and it was launched in September 2013. It’s attracted big named retailers since, including Bluefly, Jelly Belly, and Sigma.

In comparison, Magento ECE (launched April 2016) continues to be shiny-new. It&#8217s the cloud (web-based) form of the formerly established Magento Enterprise Edition. Magento serves over 240,000 stores worldwide and handles $50 Billion in merchandise volume yearly, therefore it&#8217s a secure bet that Magento ECE is a reliable platform for the business. Magento serves more Internet Store Top 1000 companies than every other eCommerce platform, and clients include Zumiez, Rosetta Stone, and Nike.

Continue reading for the ongoing comparison.

Web-Located or Licensed:

Both Mozu and Magento ECE are fully-located web-based software. Mozu is SaaS (Software like a Service) and Magento ECE is PaaS (Platform like a Service). Which means Magento ECE has a slightly lower degree of service, though to tell the truth, I don&#8217t see a difference. Read much more about SaaS and PaaS in the following paragraphs.

Software and hardware Needs:

You just need a pc, a safe and secure web connection, along with a current browser.


As with every enterprise shopping carts, prices differs for each merchant. The only real factor you are able to rely on is it is going to be costly. Magento Enterprise Edition (the in your area-installed version) begins at $22,000-$32,000 annually. Because Magento ECE is fully located, you will probably pay much more.

Mozu doesn’t have any prices information available, and purchasers representatives were unwilling to produce a possible cost range. However, Used to do discover that prices is dependant on usage, that they define as the quantity of customers that spend significant time in your site.

I would recommend contacting sales representatives from each company to discover your cost range.

Contact Mozu

Contact Magento Enterprise Cloud Edition

Simplicity of use:

Champion: Tie

Regrettably, I wasn&#8217t in a position to test either Mozu or Magento ECE personally. Because Magento ECE is totally new, there wasn&#8217t a demo available that i can test, despite the fact that I requested a demo from Mozu, I have not received one.

So, here&#8217s things i did rather. I viewed this video from Mozu, which spends a while touring through Mozu&#8217s admin and DEV center. And, I took part in a Magento Enterprise web seminar that demonstrated from the platform.

This is exactly what I gleaned.


Mozu&#8217s backend is split in to the admin and also the DEV center. The admin is to, the merchant, add products and attributes, create discounts, and plan marketing campaigns. The DEV center is how your developers discover the documentation and open-source SDKs (Software Development Kits) they have to construct your website and also the REST API they have to form connections.

Even though it&#8217s obvious that you simply won&#8217t have the ability to perform the development stuff on your own, you will be able to manage the majority of the operations featured within the admin. You can include products easily and plan discounts up to and including year at any given time. You may also make minor alterations for your storefront with a couple built-in widgets.

Request a demo from Mozu to give it a try on your own.

Magento ECE

As I was searching through online comments about Magento, I acquired just a little worried. From everything they are saying, Magento is actually difficult to determine. I had been relieved to determine within my tour of Magento 2., that although it&#8217s certainly and not the world&#8217s simplest backend, it&#8217s not every that bad.

The dashboard is a touch more cluttered compared to, say, Shopify, however that&#8217s because of all the features available.


In the admin you can include attributes to refine filtered searches and hang specific discounts.

Product attributes

An expert catalog enables you to dig through everything coming from all your sites at the same time.

Catalog filtering

You may also change some of the storefront using widgets along with a WYSIWYG (a specific item is what you’ll get) editor.

Click the link to make contact with a Magento representative and ask for a demo or perhaps a platform tour.


Champion: Magento ECE

Both Mozu and Magento offer more features than your average shopping cart software. Included in this are built-in faceted search options in addition to one-page checkout options. (The only real factor both platforms are missing is really a built-in blog feature, however, you can feet an association yourself or try an application for your.)

Here are a few of the noticably features.


  • Speed: Sites using Mozu load quicker than individuals on most other platforms
  • Customer Management: Make use of your customer segmentation features to produce rewards programs and custom reduced prices for your most loyal customers.
  • Limitless Attributes: List features of your product or service to create searching simpler for the customers. It&#8217ll also make creating discounts simpler for you personally.
  • Synchronized Checkout: With Mozu, all your channels make use of the same cart. A person can also add an item on Facebook and purchase it in your primary site.

You will find, obviously, more features which i wasn&#8217t in a position to list here. Click around on Mozu&#8217s &#8220Platform&#8221 pages to obtain more complete concept of what Mozu offers.

Magento ECE

  • Search engine optimization Functions: Create search friendly URLs for the products and primary pages.
  • Flexible Coupon Features: Create custom discounts and export your online coupons for offline marketing. Customer loyalty features can also be found.
  • Multi-funnel Abilities: Manage multiple sites in one admin.
  • Believed Tax and Shipping: Tax and shipping details are given to your clients before checkout so there aren’t any surprise charges. This reduces abandoned carts.
  • Apache Caching: With caching management, your sites load faster.
  • Customer Segmentation and Analytics: Determine your clients&#8217 shopping habits to provide much more of what they need.
  • Business to business Wholesale: Improve your merchant-to-merchant selling abilities.
  • Drag-and-Drop Merchandiser: This features causes it to be just a little simpler that you should list your product or service just how you would like them. You admin also provides some drag-and-drop options so that you can streamline how you behave.

Quite honestly, Magento ECE includes more features than I&#8217ve seen with every other shopping cart software. I’m able to only consider one factor which you may need that Magento doesn&#8217t have (your blog). Check out this features list to determine much more of what&#8217s available. Pointless to state, I&#8217m giving this category to Magento ECE because of its incredible selection of features.

Website Design:

Champion: Tie

Though many SaaS provide a range of pre-made styles, neither Mozu nor Magento ECE take that route. Actually, neither comes using more than a mobile responsive blank theme. The concept is that you should develop a site that&#8217s all of your own. Both platforms are free to create that development process just a little simpler.

Mozu also has a Hypr theming engine, which is designed to simplify the net designing process. It offers tools for developers and reduces coding redundancies. Mozu further has a REST API to facilitate integrations. Regrettably, there doesn’t seem like WYSIWYG (a specific item is what you’ll get) editor, which may really causes it to be a great deal simpler for that tech-unaware to create small updates.

Although Magento ECE doesn&#8217t have anything such as the Hypr theming engine, it will incorporate a REST API in addition to a WYSIWYG editor to update content on squeeze pages.

That one&#8217s a tie.

Integrations and Add-Ons:

Champion: Tie

Mozu has 85 add-ons obtainable in the Mozu Marketplace. They include:

  • Avalara AvaTax: Automatic tax calculator
  • Constant Contact: Automated email service
  • eBridge Connections: Cloud-based integration service for ERP and Accounting software

Magento ECE uses the lately-released Magento 2. operating-system. Because Magento 2. is really new, there aren&#8217t lots of apps which are suitable for Magento ECE. I picture this can change within several weeks, until then, Magento ECE is slightly behind when it comes to integrations. You will find presently 51 apps obtainable in the Magento Marketplace.

Listed here are a couple of apps which do integrate with Magento ECE.

  • MageMonkey (MailChimp for Magento 2.): Automated e-mail marketing
  • Windsor Circle: Customer retention and predictive marketing
  • Yotpo: Customer review service
  • Avalara AvaTax: Automatic tax calculator

While both 85 and 51 are relatively low figures within the application world, they’re comparable. Because of this, I&#8217m calling it a tie.

Payment Processing:

Champion: Magento ECE

Because both Mozu and Magento ECE are open-source with REST APIs, it shouldn&#8217t be too hard to construct an association together with your favorite payment processor. But, it&#8217s always nice to possess some work already accomplished for you.

Mozu has prefabricated integrations with ten payment gateways. Because there are so couple of, I&#8217ll just list them here.

  • Amazon . com payments
  • Internet
  • CardConnect
  • Chase Paymentech
  • CyberSource
  • Element Payment Services (Now Vantiv)
  • PayPal Express Checkout
  • Paypay Payflow Pro
  • Visa Checkout
  • WorldPay

Magento ECE, however, integrates with more than 100 payment gateways, including a multitude of worldwide options.

Though I don&#8217t normally award a category according to figures alone, I’ve found Mozu&#8217s ten choices to become a little skimpy. Because of this, the course would go to Magento ECE.

Customer Support and Tech Support Team:

Champion: Mozu

Mozu includes 24/7/365 phone support, a DEV Center that gives documentation for the developers, along with a Help Center where one can search solutions to FAQs and submit an assistance ticket.You will find expertise readily available for hire too. Most significantly, each merchant is assigned a free account Manager who provides personalized support.

Additionally you receive 24/7 phone support with Magento ECE. There’s two support levels within Enterprise: Gold and Platinum. These levels rely on your cost range. Gold customers can get an answer for their level one concerns within four hrs (level the first is of supreme importance: e.g. website is lower, checkout isn’t working). Platinum customers obtain a response within two hrs. If your problem is not of level one priority, you will probably hear away from customer support within 24 hrs, provided the support request was placed between Monday and Friday. Documentation and Message Boards are for sale to all customers. Additionally you can join Security Support and/or perhaps an Account Management Team at extra expense.

I believe account managers are among the most significant aspects of customer support available. Because Mozu offers an account manager with no extra costs, I&#8217m giving that one to Mozu.

Negative Reviews and Complaints:

Champion: Magento ECE

Testimonials, both good and bad, are extremely rare for enterprise solutions, an issue that people&#8217re attempting to resolve at Merchant Maverick (please leave your comments!). So, to find real customer comments, I typically turn to researching parents companies of every enterprise solution. Here&#8217s what I discovered about Volusion and Magento.

Volusion customers are upset in regards to a recent database failure. On Memorial Day 2016, many Volusion clients experienced three hrs of downtime, leading to many lost sales. Volusion has since apologized and it has resolved the problems that brought towards the downtime. Volusion clients also complain about tricky cancellation charges (you should know to cancel All your services individually) and report frustrating interactions with customer support.

The majority of the complaints fond of Magento mention a high learning curve. Some clients complain about too little documentation (even though there are 1300 pages from it obtainable in Magento&#8217s help center), and too little customer care at non-enterprise levels. It appears that it requires some time to get used to the woking platform. When you are there, though, the comments are rather positive.

Positive Testimonials and reviews:

Champion: Tie

While testimonials are practically non-existent, there are plenty of reviews that are positive on shopping carts&#8217 websites.

Mozu&#8217s customers love the fast loading occasions the woking platform offers. Additionally they love having the ability to make updates just like rapidly. That they like the characteristics that customer segmentation provides, including personalized promotions and dynamic prices schemes. Reviews that are positive also mention a regular mobile knowledge about the mobile responsive website design.

Magento ECE&#8217s clients discuss personalization everything could be customized, such as the backend. You are able to drag-and-drop the functions that you employ most frequently to become easier accessible. Users love the truth that Magento ECE is open-source, and appreciate the conversion features (fast-loading pages, one-page checkout, abandoned cart notifications, believed tax and shipping information) result in many faster purchases.

Final Verdict:

Champion: Magento ECE

With victories in three groups, Magento ECE ultimately arrives on the top. Its complete attributes, customizability, and reliable customer support allow it to be a great option for your company-level business. Whenever you&#8217ve finally rose that learning curve, you&#8217ll help you find have all you need to run your web store.

Obviously, that isn&#8217t to state that Mozu couldn&#8217t meet your needs equally well. Should you aren&#8217t searching to possess EVERY feature possible, Mozu might work all right.

Should you still want a lot of both of these platforms, take a look at our full Magento Enterprise Cloud Review and our Mozu Review. It’s also wise to contact sales representatives from both platforms for any prices estimate.

Oh, look. I&#8217ve added some links below to really make it just a little simpler. Get started!

Get Began With Mozu

Get Began With Magento Enterprise Cloud Edition

The publish Mozu Versus Magento Enterprise Cloud made an appearance first on Merchant Maverick.



Todays Most Sophisticated eCommerce Solution