ShopKeep Versus Lightspeed

shopkeep-vs-lightspeed

I love to think iPad reason for purchase systems provide a type of happy medium between mobile POS and traditional POS systems. Oftentimes, they provide all the functionality from the older, more costly reason for purchase systems, along with cool web-based features and mobility when it’s needed. ShopKeep and Lightspeed are a couple of such iPad POS’s that really work for promising small to medium companies like quick-serve, bars, restaurants, and stores. But which is much better?

In the following paragraphs, I’ll get you with an in-depth take a look at ShopKeep versus Lightspeed to find out which is the foremost iPad POS for small company in line with the characteristics that matter probably the most to retailers as if you.

Note: Lightspeed has two distinct cloud-based POS systems, Lightspeed Retail and Lightspeed Restaurant, plus an eCommerce product along with a desktop product (Onsite). Within this breakdown, we’ll concentrate on the two cloud POS products, Retail and Restaurant, and just how they rival ShopKeep. After I make reference to “Lightspeed” generally, I’m speaking about both Lightspeed Retail and Lightspeed Restaurant.

Web-Located or Licensed:

ShopKeep and Lightspeed are generally web-located, and can still function should you lose your online connection. So while they are cloud-based, you might give them a call “hybrid” POS systems. This kind of POS runs in your area from your iPad application, and syncs data to the cloud when you’re online. You are able to take charge card payments once the Internet is lower, but will need to hold back until you’re online again to really process the payments—this applies to both ShopKeep and Lightspeed.

ShopKeep and Lightspeed are generally SaaS (software like a service) and charge retailers monthly, so there’s no contract or fee should you convince you following a month or perhaps a year. (Lightspeed has a choice of annual billing in a slightly lower cost point.)

Software and hardware Needs:

ShopKeep and Lightspeed both operate on newer-gen iPads (iPad Air 2, iPad Small 2 and three, ipad4, etc.) running iOS 8.

Lightspeed Restaurant may also operate on an apple iphone or ipod device Touch, whereas you can run Lightspeed Retail on any computer (using a internet browser).

You can buy peripheral equipment kits which include products just like an iPad enclosure/stand, cash drawer, hands scanner, and receipt printer through ShopKeep or Lightspeed, or source this equipment elsewhere.

Specific Type and size of economic:

ShopKeep is aimed squarely at small- to medium-sized companies. ShopKeep has multi-location support and you may have as numerous registers as you would like, however the system are only able to handle as much as 10,000 SKUs (and 270 item buttons around the register the remainder you’ll need to scan or lookup by hand).

Like ShopKeep, Lightspeed can also be ideal for promising small to medium companies, single- or multi-location, with less than 8 registers. Lightspeed has got the capacity to aid limitless registers, however this choice is not broadly marketed.

When it comes to kind of companies offered by each POS, ShopKeep is particularly aimed toward restaurants and quick service, though many retail companies also employ it. Lightspeed Restaurant is appropriate for almost any food-related business varying from quick plan to fine dining meanwhile Lightspeed Retail works together with any kind of brick-and-mortar retail business.

Prices:

Champion: Tie

That one is really a little complicated because of the different prices structures between your three systems. ShopKeep charges a set per-register rate while Lightspeed Retail and Restaurant have tiered prices.

Essentially, when all of the math is performed, should you&#8217re only searching for just one register, ShopKeep and Lightspeed Restaurant (billed yearly) are identical cost. Next, LS Restaurant will get more and more less expensive than ShopKeep per register. However, ShopKeep lands right between LS Retail&#8217s two prices (for monthly billing and annual billing), making the 2 systems pretty comparable so far as the per-register prices goes. The end result is that Lightspeed Restaurant cost less for food service operations, but ShopKeep and Lightspeed Retail are pretty even with regards to stores.

ShopKeep:

  • $59/terminal/month (flat cost doesn’t matter the number of terminals you’ve)

Lightspeed Restaurant:

  • Small: $69/mo ($59/mo if billed yearly) — 1 register
  • Medium: $119/mo ($102/mo if billed yearly) — 3 registers
  • Large: $239/mo ($205/mo if billed yearly) — 7 registers
  • (Request an estimate in excess of 7 registers)

Lightspeed Retail:

  • Small: $89/mo ($76/mo if billed yearly) — 1 register
  • Medium: $149/mo ($128/mo if billed yearly) — 2 registers
  • Large: $259/mo ($222/mo if billed yearly) — 4 registers

Add-ons:

  • $51/mo for every additional register
  • $9/mo for every worker
  • $59/mo ($51/mo is billed yearly) to include an internet store
  • $25/mo ($21/mo if billed yearly) for &#8220Advanced Reporting&#8221

Simplicity of use:

Champion: Tie

ShopKeep’s customizable register interface is intuitive as well as fun to utilize. It is simple to access all register functions and a few back-finish functions around the iPad application, and access managing functions for example reports and inventory receiving around the back-finish with any internet browser. ShopKeep also offers an apple iphone application (“ShopKeep Pocket”), which doesn’t process sales but will highlight some important real-time stats for the store.

Likewise, the Lightspeed POS interface is simple to setup, personalize for the business, and begin using. The interface is visually simple, almost spartan, regardless of the insightful functions it is capable of doing. You are able to train employees on fundamental functions in under each day, though more complicated back-finish stuff will take some longer to understand (you have to ShopKeep).

Product Features:

Champion: Lightspeed

Both Lightspeed and ShopKeep offer some impressive features for “mobile” POS’s, from gift certificate acceptance to inventory management. However, whenever you proceed to the rear-finish of those POS’s, you’ll discover that Lightspeed provides more reporting and business management features, in addition to more refined inventory management and API access. Take a look:

Options that come with both ShopKeep and Lightspeed:

  • Nick card acceptance (EMV-compliance)
  • Customer management
  • Gift certificates
  • Loyalty program integration
  • Tableside ordering
  • Worker time tracking
  • Mobile payments (Apple Pay)
  • Multi-tender options
  • Fundamental inventory and raw component management

Features Lightspeed has that ShopKeep doesn’t:

  • API access
  • Advanced inventory management — can also add modifiers and unit of measure to raw ingredients
  • Advanced reporting — for workers, customers, sales
  • eCommerce integration — for further monthly charge
  • Table layout (LS Restaurant)
  • Purchase order management (LS Retail)

An area of functionality where ShopKeep is preferable to Lightspeed is always that ShopKeep features e-mail marketing and QuickBooks integration and LightSpeed Restaurant doesn’t. Which raises the following section of comparison…

Integrations:

Champion: Tie

Lightspeed integrates with increased services than ShopKeep overall however, Lightspeed Restaurant lacks some important integrations that ShopKeep has—namely, QuickBooks and MailChimp.

ShopKeep integrates with QuickBooks, MailChimp, and AppCard (loyalty program application).

Lightspeed provides a couple of other integrations, for example Bike Exchange and Bike Rental Manager for bicycle companies, Mobikon for online restaurant ordering, and Shogo for online accounting integration. However, LS Restaurant particularly lacks integration with small company favorite QuickBooks, or any e-mail marketing programs—some companies might think about these important oversights. LS Retail, however, supports QuickBooks integration and MailSync for e-mail marketing integration.

Both POS’s integrate with numerous payment processors, for example Mercury Payment Systems and Moneris Solutions, and ShopKeep also provides its very own highly regarded ShopKeep Payments. Both POS’s accept ApplePay neither accepts PayPal.

Begin to see the complete lists of ShopKeep integrations and Lightspeed integrations.

Customer Support and Tech Support Team:

Champion: ShopKeep

ShopKeep and Lightspeed each offer phone support, live chat support, and email support, in addition to various online educational sources. However, ShopKeep is famous because of its responsive, high-quality customer support—in fact, it&#8217s the most popular factor about ShopKeep—while Lightspeed customers generally state that LS support can use some improvement.

It’s not too Lightspeed has “bad” customer/tech support team, but customers frequently say they need to wait longer than they’d prefer to receive solutions to pressing technical questions. Extended wait occasions can change what might have been a little problem right into a big one whenever you lose out on peak selling hrs awaiting your POS to become fixed.

For which it’s worth, web-based POS’s could be type of glitchy, along with other cloud POS’s like Square and Revel Systems have experienced lots of customer care complaints and resided to inform the storyplot. Actually, we lately rated Lightspeed’s customer care to be better than Revel’s. But when compared with almost any web-based POS system—including Lightspeed—ShopKeep’s support is unequalled.

Reviews and Complaints:

Champion: ShopKeep

Testimonials for ShopKeep and Lightspeed tend to be more positive these days, but complaints about Lightspeed Retail have pulled lower Lightspeed’s overall user scores to some extent.

ShopKeep and Lightspeed Restaurant have similarly high user ratings around the iTunes store and websites that aggregate user ratings, like Software Advice. Though Lightspeed Restaurant is really a newer product, and for that reason not as many folks are using it yet, those who are actually appear to love it!

The greater costly Lightspeed Retail, and will be offering more features, integrations, etc., has reduced ratings on these user review sites. A primary reason for this may be that Retail lately had some server and API-related issues, leading to prevalent system outages. These complaints happen to be resolved, and much more reviews that are positive came in recent several weeks, but it’ll take some time to correct the harm individuals outages worked to Lightspeed’s online status. Also, as pointed out, Lightspeed’s sometimes slow support has led to some bad reviews too.

It&#8217s also worth mentioning that ShopKeep is really a BBB-accredited business by having an A+ rating LightSpeed POS Corporation. doesn’t appear to become listed using the BBB.

Final Verdict:

Champion: Tie

While Lightspeed offers some advanced features ShopKeep doesn’t, ShopKeep still packs some impressive functions for among the cheapest prices in the market. Simultaneously, ShopKeep has more responsive tech support team and less customer complaints overall.

Given that they have their advantages and disadvantages, it&#8217s not necessarily easy to choose a distinct &#8220winner&#8221 when evaluating both of these POS&#8217s. ShopKeep and Lightspeed are both great iPad POS systems for small companies, as well as your best option is determined by your company&#8217 specific needs. Using the personalization options that speciality boutiques need and also the table management feature for complete restaurants, Lightspeed includes a pretty unique appeal. However, ShopKeep appears to do perfectly using its one-point-of-purchase-fits-all approach. 

Before joining ShopKeep or Lightspeed, I encourage you to test both systems so that you can discover for yourself how these POS’s compare. ShopKeep and Lightspeed use much of the identical equipment, if you check out ShopKeep or Lightspeed and don’t enjoy it, you’ll most likely have the ability to on a regular or all your equipment using the other POS (or with another iPad POS system altogether).

Of course, you can weigh along with your opinion of ShopKeep versus Lightspeed.

The publish ShopKeep Versus Lightspeed made an appearance first on Merchant Maverick.

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