Best PayPal Alternatives

PayPal alternatives for merchants

Thanks to its long-standing relationship with eBay, PayPal has become one of the most recognizable names in payments. And with over 165 million users, it’s got consumer trust. You don’t have to be an eBay seller to accept payments through PayPal — you can set up your own online store, open up a brick-and-mortar location, and even take payments on the go.

But should you? There are several advantage to PayPal, including the ease of setup and its accessibility. Unfortunately, it’s also known for placing holds on accounts if it gets even the slightest suspicion that not everything is hunky-dory. And its rates, while competitive among similar services, are not the lowest in the industry.

Are you a small merchant looking to get started quickly? Are you tired of your current processor and looking to switch to one that has fewer hoops to jump through?

Whether this is your first foray into merchant payments or you’re shopping around for PayPal alternatives, we’ve got you covered. Take a look at how PayPal stacks up against some of our other top-rated payment options, including other pay-as-you-go processors and some traditional merchant accounts, and see which one is best for you.

Don’t forget to check out the full reviews for each of these PayPal alternatives. Need help choosing a payments provider? We can help! Contact us here.

PayPal

Paypal-Logo-2015In our 2015 review of PayPal, we gave it 4 stars. We like PayPal. It’s convenient, trusted, and easy to use. However, we have a hard time endorsing PayPal as anyone’s standalone, sole payment option.

Pricing

There are no monthly charges or hidden fees with PayPal — you pay just 2.9% + $0.30 per swipe. Since there are no contracts, there’s no early termination fees. You also don’t pay any PCI compliance fees. If you use the PayPal Here mobile processor, you pay just 2.7% per swipe (excluding keyed/scanned transactions).

You can get volume discounts, too: At $3,000 per month, rates drop to 2.5% + $0.30; at $10,000 it falls to 2.2% + $0.30. If you process more than $100,000, you get to call 1-855-787-1012 and ask for special pricing.

If you need features beyond credit card processing (such as a virtual terminal to accept mail and fax orders), you can upgrade to a Pro account for $30 a month. However, those orders will process for a higher (and undisclosed) fee.

We like this setup — a lot. However, the flat fee still isn’t as transparent as an interchange-plus setup, nor as low.

Without a doubt, one of the most attractive features of PayPal is how quickly you have access to your money — it’s almost instantaneous. And if you have the PayPal debit card, you can spend that money anywhere you can swipe a card.

Customer Support: Fair

When it comes to any sort of payment processing, you need to know that there’s someone standing by who can help you when trouble arises. PayPal’s customer service can be spotty, but overall, we’d rate it fair.

The problem is in PayPal’s phone support. Sometimes your representative is competent, sometimes…not so much. The good news is that in a lot of cases, PayPal’s other resources, including its Quick Questions, Community Help Forum, and @AskPayPal Twitter account, can get you the answers you need, so you may not ever need to pick up the phone.

Reliability: Fair

PayPal lets just about anyone open up a merchant account and get approval very quickly. That makes it great for new businesses. It’s also a great solution when you don’t have the sort of volume that merits a traditional account. However, this “we welcome anyone” approach results in greater risk, and therefore a very active risk department dedicated to finding and stomping out fraud.

Paypal’s tendency to put holds on accounts or even terminate them isn’t as bad as some of the other pay-as-you-go processors (we’re looking at you, Stripe and Square), but it’s enough to earn just a “Fair” rating in the reliability department.

That said, PayPal is a spectacular backup, especially if you want to take payments on the go and your merchant account’s offering is a bit lacking. No monthly fees mean you aren’t losing money on a service you only use sporadically.

Integration & Implementation Options

With the basic PayPal account, you get your standard payment buttons and a variety of shopping cart integrations, including an in-house solution. However, your site will redirect your visitors to PayPal to complete the transaction. You can upgrade to the Pro account to get a hosted payment page on your own site along with PayPal’s virtual terminal for orders by mail, fax, and phone.

PayPal also offers one-touch checkout for in-app and web purchases.

We like that you can set up secondary accounts and set permissions. PayPal also equips you for recurring billing and handles customer information storage for you.

There’s also a substantial list of partners and integrations for you to choose from. You can check out the full list of PayPal partners here.

Other Features

We’ve already mentioned PayPal’s mobile reader, PayPal Here. You pay just 2.7% per swipe (or 3.5% for keyed-in transactions). The reader is free if you order it from PayPal; you can also buy it at a store and PayPal will reimburse you. We’re still waiting on details about PayPal’s EMV reader, but we’ll keep you updated before the big liability shift on October 1, 2015. We do know it’ll accept chip-and-pin cards as well as contactless payments (such as Apple Pay and Android Pay).

You can send invoices from PayPal — and you don’t pay until you get paid. Invoices run you 2.9% + $0.30. You can even send invoices from within the mobile app.

PayPal also offers special nonprofit pricing, at 2.2% + $0.30 per swipe and no monthly fee.

Payline Data

payline-data-logoPayline Data earned a perfect 5-star rating from us for its fair pricing on merchant accounts, and great  customer service — but on top of all that, we love its commitment to charitable giving. Payline donates 10% of its profits from your account to a nonprofit partner of your choosing.

Pricing

Payline Data uses an interchange-plus format on top of monthly fees. For small-volume processors, there’s the Simple plan; for higher volumes, the Pro plan.

Simple (Under $5,000 per month)

  • $5 monthly fee
  • Interchange + 0.50%
  • $0.10 per transaction

Pro (Over $5,000 per month)

  • $20 monthly fee
  • Interchange + 0.20%
  • $0.10 per transaction

The nice thing is, the $5,000 mark is the break-even point for both plans, so you’d pay exactly the same. If you come in under that $5k mark more often than not, go with the simple plan. If you go beyond the $5k regularly, go with the Pro plan.

We like that Payline makes your funds accessible within 24 hours. Next-day funding is the fastest you’re going to get apart from PayPal, so you really can’t do better if you need a merchant account.

Customer Support: Excellent

You can reach the Payline team by phone and email, but there’s also a substantial knowledge base if you’re more prone to solving the problem yourself. Overall, the team has really great reviews, as befitting a 5-star processor.

Reliability: Excellent

The complaints against Payline Data are virtually nonexistent, which is great to see. We have full confidence in the company’s ability to handle your business fairly, with minimal risk for a potential hold or freeze. (We hope you understand, no processor is immune to risk — and no merchant immune to a hold. However, traditional merchant accounts are less susceptible to risk than pay-as-you-go providers.)

Integration & Implementation Options

Payline makes it very easy for you to set up recurring billing for your clients. We also really like Payline Shop Professional ($79/month), which includes your merchant account, as well as a shopping cart, gateway, web hosting, a domain name and SSL security. As far as comprehensive eCommerce solutions go, this is spot-on. Comparable services through shopping carts will run you the same, or higher, and may not include everything that Payline does.

On its own, the Payline gateway is $10 per month. It supports a customer information vault as well as invoicing. There’s a virtual terminal, too. The virtual terminal allows you to use a USB swiper, although no USB chip card reader is currently available.

In addition, you’ll find payment buttons, tools for recurring billing, customer info storage, and fairly good support for third-party shopping cards as well as Payline’s in-house option. The one thing that’s lacking is a hosted payment page.

Other Features

If you need mobile processing, Payline again has two solutions. If you process less than $5,000 per month on the app, you get a Flint account. Flint uses your device’s camera to scan credit cards rather than swiping — there’s no reader required. Debit rates are just 1.95%; credit cards 2.95%. Above that $5k threshold, you should use the ROAMpay X Mobile app with Payline, which will support EMV when the switchover happens in October.

For retail shops, there’s an iPad POS through Vantiv Mobile Checkout as well, and that will run you $69 per month. You can accept Apple Pay transactions in store with a future-proof terminal (supporting EMV and NFC) and also integrate Apple Pay for in-app payments.

Payline stands out from the rest of the options in this list in part because it also offers high-risk processing. Merchants who operate in an industry that’s deemed high risk (such as antiques, how-to programs, and even selling on eBay), typically make merchant account providers — and pay-as-you-go solutions — skittish. A high-risk account means you pay more, but you’re far less likely to encounter those dreaded holds and freezes…or worse, an account termination.

In addition to allowing merchants to donate to a charitable partner, nonprofit organizations can set up accounts with Payline and get discounted rates. There’s also a Payline Commercial Co-Venture program: In essence, you refer clients to Payline, Payline will create a solution for them, and you get recurring donations to your organization.

CDGCommerce

cdgcommerce-logoWe like CDGCommerce, a traditional merchant account provider, quite a lot — enough to give it a perfect 5-star rating. However, the service is only available in the U.S., for merchants who sell primarily in the U.S.

Pricing

Head to the CDG site and you’ll find an advertised rate of 1.7% + $0.25 for payment processing (1.95% + $0.30 for online processing). However, if you visit the site through this link, you’ll also find a special rate offer for our readers: interchange plus 0.30% + $0.15. There’s no monthly minimum processing, and no ETF. (If you do ever want to cancel, you’ll have to follow the steps to provide proper notice of cancellation).

Beyond that, the only other fee you must pay is the $10 statement fee. There’s no PCI compliance, and the CDGcommerce gateway is free to use.  You can get volume discounts, but they’re not advertised. You’ll have to negotiate with CDG directly if you think you qualify.

Merchants will typically have funds deposited in their account within two days. That’s not as fast as PayPal, and slower than some other merchant account providers, as well.

Customer Support: Excellent

On top of the spectacular rates, CDGcommerce excels in the customer service department. You can get live chat, email, and phone support 24/7. The volume of BBB complaints against CDG is incredibly low, but what really sets this company apart is the fact that the CEO has actually responded to user complaints found on the Internet. The level of dedication to customers is outstanding.

Reliability: Excellent

As we’ve said, complaints against CDG are incredibly low. Every processor will occasionally face a situation where it must put a hold on a company’s account. However, everything we’ve seen indicates that CDG is careful to minimize these instances.

Integration & Implementation Options

CDG offers its customers a USB-based card reader. That means you don’t need a traditional credit card terminal, which is actually quite convenient. The USB readers do not support EMV, but we were told that the upgrade, when available, will be optional. (Go here to learn about EMV and your liability for processing cards when the new rules take effect October 1, 2015.)

And while we have repeatedly and vocally spoken out against terminal leases, here we have probably the best rental terms you can get: just pay $79 annually for insurance and return the device when you no longer need it. The terminal is EMV-ready and compatible with NFC payments, so unless you have a really good reason for sticking with USB, you should consider upgrading.

You can also have the company reprogram your existing terminals…for free.

CDGcommerce offers extensive reporting options, which we like to see. There’s also an optional  security service for $15 monthly, which includes $100,000 of data breach insurance —  a worthwhile investment.

With this provider you also get a virtual terminal to use with the Quantum gateway. There’s no payment buttons or in-house shopping cart. What’s interesting is that Quantum has a feature that lets it emulate an Authorize.net gateway, which ultimately increases your options for third-party shopping carts.

Other Features

For mobile processing, you get a free reader, which runs on CDG’s ProcessNow mobile app (available for Apple devices running iOS 7.0 and higher and Android devices running OS 4.0 and higher). Swipe rates for mobile are 1.70% + $0.25 per transaction (2.9% + $0.30 for keyed and other nonqualified transactions).

There’s no nonprofit pricing here. If you want to accept Apple Pay and other contactless payment methods, you’ll need the future-proof terminal.

We like that CDGcommerce helps merchant reduce the headaches that  come with dealing with chargebacks thanks to its Chargeback Defender, which lets you know about chargebacks pending — even before the fees are debited from your account. The platform also helps you rebut it and has a built-in tool to detect previously issued refunds, so that the funds aren’t deducted twice. It’s not something we see so openly advertised, and it’s a very useful tool.

PayJunction

PayJunction-logo-squarePayJunction is a 5-star processor for its customer service and reliability, but we also really like that it makes it easy for merchants to go paperless. It’s not just environmentally friendly; it’s easier for merchants to securely manage their records.

Pricing

We really like that PayJunction is another month-to-month service provider with interchange plus. There’s no ETF, no PCI compliance fees, and no charges for the gateway. However, if you process under $10,000 monthly, you can expect a $35 monthly fee. The gateway also includes check (ACH) processing at 0.75%.

For new processors, PayJunction offers interchange plus 0.75% — but established merchants may be able to get lower rates, as the company offers match or beat your existing rates. This isn’t uncommon in the industry, but most processors don’t meet our high standards for quality of service, too.

Admittedly, the 0.75% markup is high — but there’s no per-transaction fee, which could be a major benefit to small-ticket merchants.

Something else we definitely like: next-day deposits.

Customer Support: Excellent

You don’t get to be a 5-star processor without great service. PayJunction’s support options include its knowledge base, phone, and email. Something we haven’t seen here before is the option for remote support. Basically, it means that someone at PayJunction will remotely access your computer to either walk you through a process and show you what to do, or handle it for you. It’s actually a really useful tool.

Reliability: Excellent

Complaints about PayJunction are few and far between — and the ones you will find have been thoroughly addressed by a company representative. We like that. We can’t say that you won’t ever have an issue with PayJunction, but if you do, you can expect it to be handled quickly, fairly, and in-house.

Integration & Implementation Options

Among the many features available, PayJunction provides a hosted shopping cart for free, and it has good third-party integrations as well. We’ve already mentioned the free payment gateway/virtual terminal. You can also expect features for recurring billing info storage. Combined with the paperless feature and you really do have everything you need in a single browser-based interface. All that’s missing are payment buttons and a hosted payment page.

Other Features

A couple of noteworthy additional features: PayJunction’s customer management system, which serves as a directory for your clients and their information. It also lets you create groups of clients and account numbers.

PayJunction will also set you up with digital signature collection — by providing a signature capture device, the company really does allow you to go paperless. No reason to bother with signed receipts, ever again. For eCommerce and other card-not-present transactions, there’s email signature capture, where customers sign using their computer cursors.

PayJunction also lets merchants create teams and set permissions, which is always a handy feature to have.

If you need mobile processing, you can opt for PayJunction’s partner company, iPay. You’ll have to set up your gateway, and the app is only available for iOS devices — but it’s better than nothing. The mobile reader doesn’t support EMV.

You can get free equipment if you provide two months of billing statements — so in other words, this offer applies only to established merchants.

For EMV, you’ll need a traditional credit card terminal, but PayJunction stresses that for low-risk merchants, this upgrade is optional. The site actually has a very detailed explanation of EMV and how it affects merchants, which you can find here.

There’s no additional nonprofit pricing, but there is a feature you can set up on your site to accept donations.

Braintree

Braintree-payments-logoBraintree is actually a wholly owned subsidy of PayPal, picked up in 2013. For that reason, you’ll see a couple of similarities, as well as some noteworthy differences. While PayPal hovers at a 4-star rating, we wholeheartedly endorse Braintree with a perfect 5-star rating. This is another option that’s very developer-friendly, with a comprehensive suite of tools that make it easy to get started.

Pricing

This should come as no surprise (it’s a PayPal company), but Braintree’s fees are just 2.9% + $0.30. There are no fees, no contracts, nothing. If you process over $80K per month, you will likely qualify for a discounted rate. While not advertised, Braintree also offers interchange-plus pricing for some high-volume merchants.

Interesting to note, Braintree has an offer of $50k in free payment processing. There’s no contract, no deadlines, no monthly minimums. Seriously. Learn more here.

It bears mentioning that Braintree deposits take 2-4 business days (2 days for most cards; 4 days for American Express). That’s a bit longer than most of the other options here..

Customer Support: Great

Whereas PayPal’s customer service can be spotty, especially over the phone, Braintree has an outstanding reputation. The low volume of complaints against Braintree is astounding considering its size and its parent company. There’s a good knowledge base, but also solid phone support — and even a 24/7 emergency line. However, you won’t get as much personalized attention as the merchant account providers in this list.

Reliability: Excellent

The number of incidents we found of Braintree freezing accounts was exactly zero. The company also has a list of noteworthy clients and some pretty amazing customer case studies.

Integration & Implementation Options

Braintree offers an impressive array of features at no extra cost, including a marketplace solution, and a simple checkout option (PayPal actually built its One Touch feature on Braintree’s original offering).

Something else we really like is the fact that you can take your customer data with you if you ever decide to leave Braintree, which means your recurring billing won’t be interrupted.

What you won’t find are a virtual terminal, an in-house shopping cart, a hosted payment page, or payment buttons. However, Braintree does offer an impressive list of integrations for a variety of services, including shopping carts.

Other Features

Braintree’s v.zero SDK (software development kit) has Bitcoin and Apple Pay integration, both of which we like. You can also incorporate native in-app payments as well as a “check out with PayPal” option. However, Braintree doesn’t offer nonprofit pricing right now.

You’ll also have to look elsewhere for mobile processing — if you’d like to keep all the transactions in a single account, Inner Fence is your best option. Just provide a code to Inner Fence to link it with your Braintree account.

We gave Inner Fence 3.5 stars on our last review, mostly because we felt it under-delivered in some areas while over-delivering in others, creating an interesting dichotomy, to say the least. We also took issue with the pricing model. In addition to the fees you pay to Braintree, Inner Fence charges you a percentage of each transaction plus a monthly fee. A “Professional” account will run you $79 a month with a 0.9% transaction fee. That includes support for up to 10 terminals…but you get only one free card reader. With Braintree’s free $50k in processing we can almost say the cost might be worth it for low-volume merchants, but not really.

If you’re willing to forgo the convenience of all your funds going to the same account for the sake of better rates, here’s a great opportunity to try Braintree’s parent company offering, PayPal Here — or our top-rated mobile processor, Flint.

Stripe

Stripe-logoWe had high hopes for Stripe in our 2015 review update. However, what we found was enough to downgrade Stripe’s rating to 3.5 stars, so please bear that in mind. Whereas PayPal is a good option for anyone, Stripe is particularly suited to developers, with easy implementation for all sorts of eCommerce and Internet operations.

Pricing

Stripe’s pricing is on par with PayPal, at 2.9% + $0.30 per transaction. There’s no monthly fees, there’s no ETF, no PCI compliance. The suite of tools Stripe offers — at no additional charge — is actually a huge value, especially for low-volume merchants.

You can get volume discounts (undisclosed rates) but to do so you need to process at least $80,000 per month.

As far as payment schedules are concerned, Stripe takes two days to deposit your funds in your account for US-based merchants. Canadian and Australian merchants have to wait four to seven days, and all other countries will be on a seven-day delay. Still, this is a major improvement over Stripe’s former deposit schedule, which was seven days across the board.

Customer Support: Poor

One of the sources of Stripe’s review score was its poor customer support. There were numerous complaints on our site and elsewhere from customers about their awful experiences. Stripe doesn’t offer any sort of phone support, just a knowledge base and a Freenode-based chat support (#Stripe).

Reliability: Poor

The other reason we downgraded Stripe’s rating was the reliability factor. The number of complaints about held funds (something we admit is common with this type of payment processor) rose dramatically. Access to your money is critical to a business, and nothing to mess around with.

Integration & Implementation Options

Stripe’s poor support is such a letdown because of how many other great features it offers — which we’ve said before are actually a solid value for the cost. Stripe gives you a hosted payment page through Stripe Checkout, as well as payment buttons, in-app payments, the ability to set teams and permissions, and even marketplace solutions. Checkout, as far as industry offerings go, is actually one of the best payment flow options out there.

There’s no virtual terminal, in-house shopping cart or payment buttons, but the third-party shopping cart integrations are great. Get the full list of integrations here.

Other Features

Stripe supports in-app Apple Pay integration, as well as BitCoin, both of which we like. There’s no nonprofit pricing right now, and no mobile processing.

If you want mobile processing, however, you’ll have to look at Inner Fence, and link your Stripe account. If you want to incorporate mobile payments and don’t want to deal with Inner Fence, allow us to point you at Flint, our 5-star rated option for mobile. You can also consider some of our other mobile options.

Quick Comparison

Paypal PaylineData CDGCommerce PayJunction Braintree Stripe
Monthly Fee $0 $20 $10 $0 $0 $0
Pricing 2.9% + $0.30 0.20% + $0.10 + interchange 0.30% + $0.15 + interchange 0.75% + interchange 2.9% + $0.30 2.9% + $0.30
Customer Service Fair Excellent Excellent Excellent Great Poor
Reliability Fair Excellent Excellent Excellent Excellent Poor
Gateway Payflow Payline Data Quantum PayJunction Braintree Stripe
Features
Virtual Terminal X X X X
Included Shopping Cart X X X
Hosted Payment Pages X X X X
Payment Buttons X X
Recurring Billing X X X X X X
Info Storage X X X X X X
Shopping Cart Compatibility Excellent Good Good Good Excellent Excellent
Availability
US X X X X X X
Canada X X X X
Mexico X X X
UK X X X
Europe X X X
Other X X X

Want More PayPal Alternatives?

PayPal has such great recognition and a solid suite of tools for newbie merchants that in some cases, it seems the obvious choice. However, if you’re like most merchants, you will eventually reach a point where you experience some major growing pains — or you might encounter the dreaded account hold. At that point, it’s time to start looking for a provider that can deliver what you want, and more importantly, what you need.

The list of PayPal alternatives doesn’t end with those mentioned in this blog post, of course. Even if they aren’t direct PayPal competitors, there are plenty of merchant account providers to choose from when your business is ready to graduate from a third-party payment processor like PayPal. Check out this handy chart of top-rated merchant account providers. Don’t forget to also look at our mobile processing options!

Need help deciding? Want to get the lowest rates? Contact us and we’ll help you sort out your options!

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