Shopkeep Versus Square

shopkeep-vs-square

In only yesteryear many years, mobile payment processing is becoming componen for that course for various kinds of small companies, from food trucks to hairstylists. Mobile point-of-sales systems combine a smartphone/tablet having a charge card readers so that you can easily process payments, regardless of whether you&#8217re on the run or perhaps in your brick-and-mortar store. Presently, Square and ShopKeep are a couple of of the largest mobile POS providers, even though there is a lot in keeping, they likewise have some important variations.

In the following paragraphs, I’ll explore the primary features and downsides of every service that will help you pick which, if either, of those systems works perfect for your online business. Since Square is mainly a mobile payment processor and ShopKeep is much more-or-less an entire point-of-purchase system, your decision ultimately relies upon the dimensions and scope of the business. If you’re tight on time and trust our judgment at Merchant Maverick, then It is best to check out our best reason for purchase providers and/or mobile payments providers. They all offer very fair and competitive rates and don’t charge any bogus charges. If you like to discover these items yourself, then continue reading!

Contract Length and Early Termination Fee:

Champion: Tie

Square and ShopKeep are generally pay-as-you-go, no-contract software services. There’s no early termination fee with either service, making both solutions flexible choices for small companies just beginning out.

Features:

Champion: ShopKeep

Square includes a very robust set of features for any mobile POS — actually, it’s probably the most advanced associated with a free mobile payment system available. But ShopKeep (that we should most likely note, isn’t free) is really a full-featured POS system which includes sophisticated register tools in addition to “back office” tools for operating a business, for example worker management and advanced inventory management. As it pertains lower into it, ShopKeep offers quite a bit more options featuring than Square. Let’s check out the primary features provided by each.

Square’s primary features:

  • Mobile terminal (iPad, Android device, etc.) combined with a totally free card readers
  • Mobile application, which could take payments with no readers (however for a greater fee)
  • Integrated (in-house) payment processing
  • Selection of emailed or printed receipts
  • Tipping, open ticket, and split-tender options
  • Fundamental inventory management
  • Online menu ordering
  • Customer comments management
  • eCommerce features to sell online

Find out more about Square’s features within our Square review.

ShopKeep’s primary features:

  • Mobile terminal/register (iPad/iOS only)
  • Free ShopKeep Pocket™ iOS application
  • Starter package includes iPad stand, cash drawer, receipt printer, and card swipe
  • Advanced register features — capability to add modifiers, split tenders, apply quick discounts (item and order level), process returns and refunds, and much more
  • Integrates with the selection of payment processor
  • Staff management features, including worker time-tracking
  • Advanced reporting options
  • Complete inventory management, including capability to inventory products as raw goods, after which create assemblies according to these details
  • Customized email receipts
  • Crm (CRM) tools — capture and store customer information to transmit custom offers and coupons (pairs with MailChimp for integrated e-mail marketing)

Learn more about ShopKeep’s features within our ShopKeep review.

Observe that both Square and ShopKeep offer EMV nick card readers, out of the box needed legally by October 2015. Both readers accept Apple Pay and both accept swiped cards too. ShopKeep’s EMV readers costs $249 and qualified Square users can presently reserve one EMV readers totally free (standard cost is $49).

One sort of feature Square has that ShopKeep lacks is eCommerce, that is important if you wish to setup a built-in online storefront.

Charges and Rates:

Champion: Tie

It’s not necessarily easy to say which service has better prices as this depends upon profits volume and, within the situation of ShopKeep, the selection of charge card processor. Square is probably the greater affordable mobile payment system for small-time, low-volume companies. However, because ShopKeep includes a more flexible payments structure, it is commonly a much better value for greater-volume retailers — i.e., individuals processing about $10,000/month or even more.

So, here’s the offer: Square is free of charge (no fee every month), besides the cost to really process payments, and also the cost to purchase peripheral equipment, for example iPad stands and extra card readers. You could have as numerous registers/points of purchase as you desire.

Square’s users are limited to Square’s in-house charge card processor, whose rates are listed below:

  • Swiped and dipped nick card transactions: 2.75%
  • Online/invoice transactions: 2.75%
  • Keyed-in transactions: 3.5% + $.15

ShopKeep has a simple prices structure of $49/month, per register (plus the price of hardware). Like Square, ShopKeep also provides its very own integrated payment processor, ShopKeep Payments. Minute rates are customized for every business. So, potentially you can get a much better rate than you are able to with Square. More to the point, you may also make use of an outdoors payment processor with ShopKeep, locating a more competitive rate than Square’s 2.75% of every transaction. (Compare a few of the top a merchant account providers here.)

Prices for peripheral hardware (Bluetooth printers, iPad stands, scanners, etc.) is fairly comparable for Square and ShopKeep, and to keep your hardware for either POS from third-party sellers.

Software and hardware Needs:

Champion: Square

All that you should take payments on Square or ShopKeep is really a supported smartphone or tablet and Wireless/data connection. However with Square you’ve got a a bit more versatility when it comes to hardware — you should use an Android phone to process payments, for instance, and you may have as numerous registers/points of purchase as you would like without getting to pay for more for that service.

Square works together with all newer android and ios devices, though it doesn’t formally guarantee compatibility with Android tablets. To gain access to the receipt printer, cash drawer, or bar code scanner, you’ve got to be linked to an iPad all peripheral hardware setups should be combined with an iPad.

ShopKeep works solely with iOS devices — latest-gen. iPhones, iPads, and iPad minis. You are able to browse different hardware setups within the ShopKeep Store. As pointed out, with ShopKeep, your rate per month is dependent upon the number of registers you’ve.

Integrations and Add-Ons:

Champion: Tie

Square integrates with increased apps and outdoors software services than ShopKeep, and it also provides an API for developers. So for the reason that sense, Square is much more customizable than ShopKeep. However, unlike Square, ShopKeep integrates with many outdoors payment processors, which for many shopkeepers, may well be a much more important than integrations with third-party accounting or invoicing apps. Also, since ShopKeep provides more features out-of-the-box, you might require less outdoors tools (for example inventory software) anyway.

Here are a few of Square’s integrations:

  • QuickBooks
  • Stitch Labs
  • Xero
  • IFTT
  • TaxJar
  • SumAll
  • Fresh KDS
  • Shopseen
  • ShipStation
  • Intrakr Inventory
  • Zoho Books
  • MyERP

Find out more about Square’s integrations.

The primary ShopKeep add-ons/integrations are MailChimp, QuickBooks, and AppCard. ShopKeep doesn’t provide a public API, though this really is supposedly coming later in 2015. Observe that while ShopKeep integrates with plenty of charge card processors additionally to the in-house processor, you can’t use PayPal or LevelUp with ShopKeep.

Customer Support and Tech Support Team:

Champion: ShopKeep

Customer care is definitely an area where both of these services differ significantly.

Square’s customer care continues to be notoriously harmful to a lot of the service’s history, although once we discuss within our Square review, everything has been gradually improving in the last couple years. Both phone and email support are actually available during business hrs, though responses aren’t particularly personalized or prompt, with email responses sometimes taking on to 3 the future through. And with regards to account holds along with other issues natural with third-party payment processors (more about that in a moment), prompt, account-specific support could be really important.

ShopKeep, by comparison, has perfectly-received customer care, available 24/7 by telephone or email or via live chat during business hrs. ShopKeep boasts about its customer care among the “features” incorporated within the monthly charge. So, they take support pretty seriously, also it shows.

Reviews:

Champion: ShopKeep

There are lots of negative Square reviews floating online, with nearly all unhappy customers complaining about account stability issues and/or poor customer support. Naturally, third-party payment processing is much more dangerous than traditional payment processing, which risk is regrettably frequently forwarded to the retailers using these types of services, by means of withheld funds, account freezes, and sudden account terminations. Compounding Square’s account stability issues is Square’s poor/slow customer care, that make it hard to solve business-critical account problems.

Fortunately, there’s something that you can do like a merchant to prevent the kinds of account problems some Square users experience find out more within our article regarding how to avoid credit card merchant account holds, freezes, and terminations. 

Moving forward, ShopKeep has far less negative reviews than Square, though that’s partially since it doesn’t have as many users as Square (ShopKeep reported 16,000 registers being used by early 2015, whereas Square’s users have been in the millions). Some ShopKeep retailers are unhappy concerning the limitation of merely one florida sales tax, however for most users appear to become pretty quite happy with the service.

You should check out Square’s and ShopKeep’s particular Better Business Bureau’s profiles here and here (observe that Square isn’t BBB-accredited, while ShopKeep is).

Final Verdict:

Champion: Tie

Square is a straightforward and somewhat cheaper option to a complete-featured POS like ShopKeep. Square is a superb choice small companies and begin-ups — it essentially runs itself. Square offers a lot of features and it has no fee, which makes it a less expensive option for lower-volume retailers. It&#8217s flexible service design enables employees, as the organization puts it, to “each be their very own reason for purchase.” Additionally, it offers the opportunity to setup a built-in online storefront.

ShopKeep, however, is a superb option for companies which require hard data and tools to handle employees, inventory, and customers. ShopKeep provides more responsive customer care than Square while offering numerous payment processing options, while Square users are tied to Square’s in-house processor, that has not-so-great account stability and greater charge card transaction rates (when compared with, for instance, Payline Data, that can be used with ShopKeep).

Overall, Square is a superb, financially achievable option for casual micro-companies who wish to accept mobile payments, particularly if they should also sell online. ShopKeep is much better for greater-volume companies who require a far more robust point-of-purchase system. We love to these two services a great deal and also the choice really depends upon your unique needs. You can call us if you want any help deciding between these mobile POS systems, or other POS for instance!

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