Constant Contact was among the first companies to get involved with the e-mail marketing business. The organization was founded 1995, and started operating in 1998. Up to now, it’s still probably the most broadly recognized ESPs — particularly among individuals who know hardly any about e-mail marketing. Which, to be honest, is most likely most of Constant Contact’s users list.
MailChimp, however, took its begin in 2001. It’s very easy to inform the people behind MailChimp possess a great spontaneity — they’re known as The Brain Surgery Group. And despite rocket science’s status to be complicated, MailChimp really isn’t. It’s set itself apart like a cool, funny brand while still offering the type of features that attract serious Online marketers.
Constant Contact has a respectable 550,000 customers in a wide array of industries. But MailChimp claims greater than six million customers, including some huge names, including TED. We’ve reviewed both services formerly (take a look at our individual reviews for MailChimp and Constant Contact), but let’s check out where both of these e-mail marketing platforms stand out, what sets them aside from one another, and which is the greatest solution for you personally.
Table of Contents
Web-Based or In your area Installed:
Constant Contact and MailChimp are generally cloud-based e-mail marketing suites. You may also download mobile phone applications for services on Android and iOS, though it normally won’t possess the full suite of features. Consider them a lot more like supplements as opposed to a substitute. You’re have to a laptop to make use of these types of services for their full extent.
Software and hardware Needs:
I will refer to this as a draw because support is fairly universal. We stated within our Constant Contact review the software has “known issues” in Explorer (around the support site it particularly mentions issues on Home windows XP) — but you aren’t really using Explorer, right? …Right? (Go download Chrome, Firefox, or Safari at this time.)
Specific Size Business:
E-mail marketing isn’t just something do since your competition is doing the work, too. The thing is to retain customers and also be your company. For this reason MailChimp wins this round.
Constant Contact is a perfect suite for small companies which are just beginning by helping cover their Online marketing. However, it isn’t very scalable. The client support Constant Contact provides causes it to be well suited for newbies, but when you’ve become used to e-mail marketing and wish to increase your time and efforts, you might find you’ve outgrown it.
MailChimp is much better suitable for companies of any size — from single-man (or single-lady) startups to large institutions. The prices structure is a lot more flexible and scalable too. Should you enter into this having a plan and carry it out well, you’ll find MailChimp provides you with the infrastructure to develop without getting to handle the need for importing your database from another service (unless of course you’re already searching to change, obviously).
When it comes to pure functionality, MailChimp dominates Constant Contact. Whichever plan you select, you have more value for your money, as they say. Let’s check out you skill beyond just delivering emails.
|Analytics and Reports||Yes||Yes|
|Social Networking Support||Yes||Yes|
|Multiple User Accounts||Yes||Yes*|
|Autoresponders||Yes – compensated plans only||Yes – greater tier plans only|
|Sign-Up Forms (including QR codes)||Yes||Yes|
|A/B Split Testing||Yes||No**|
|Send Time Optimizer||Yes||No**|
|Mobile Phone Applications (iOS, Android)||Yes||Yes|
A couple of notes here:
* When you can authorize multiple users using the greater-tiered plans in Constant Contact, you cannot set multiple permissions. MailChimp, however, enables you to designate multiple roles and restricts use of features according to individuals permissions, that makes it a lot more helpful for collaboration.
** Constant Contact does not have built-in tools to evaluate this data, however that doesn’t mean you cannot get it done by hand. You may create two separate drafts of the email and segment your list to transmit one version to every segment, then evaluate your open and click on-through rates by hand. Likewise, you can try your open-rate data to get the best time for you to distribute data according to that. Still, it’s far easier to possess built-in tools that handle it for you personally.
Analytics and Reporting
Another subject we discussed within our previous reviews may be the depth from the reporting obtainable in both services. Constant Contact’s metrics are fairly fundamental: open rates, CTRs, bounces, opt-outs, etc. You do not get tools to evaluate any A/B testing, Return on investment, or conversions — all available in MailChimp, additionally towards the standard fare. You need to do get Google Analytics integration with, that is useful, but MailChimp may be the obvious champion here.
Constant Contact’s Plus Campaigns
Both ESPs have pretty thorough social integration. However in its Plus Campaigns feature, Constant Contact also gives you some additional features that MailChimp does not have:
- Facebook: Run sweepstakes, offer digital coupons, and share other downloadable content which you can use to develop your client base.
- Event Promotion and Registration: Share, register visitors, accept payment and set of metrics in one place.
- Donations: Run charitable organization campaigns via social networking or email.
- Trackable Coupons: Digital coupons that the visitors can share and you can track.
- Surveys and Polls: Get much more data out of your subscribers.
There’s a couple of additional features incorporated in Plus Campaigns, too. You’re likely to pay more of these features in Constant Contact. However, MailChimp can also add these functions through its integrations along with other services.
The prices structures for Constant Contact and MailChimp really are a bit different, and they’re complicated enough that It is best to go take a look at our original reviews of every for that specifics. Meanwhile, here’s the rundown from the major variations:
Constant Contact is entirely list-based. You have to pay in line with the quantity of total subscribers you’ve (important to note: a subscriber on two lists continues to be only counted as you subscriber), and select 1 of 3 tiered plans for that features and additional services you would like. You can include features from greater-tiered plans for the next fee.
MailChimp, however, has three kinds of plans. The Entrepreneur plan’s free of charge (available for approximately 2,000 subscribers and 12,000 emails monthly).It’s not necessary to go in a charge card, however your emails have a little MailChimp badge incorporated at the end.
Beyond that, you’ve got a send-based option (essentially pay-as-you-go) along with a monthly subscription in line with the number of individuals inside your lists. Unlike Constant Contact, their email on two separate lists counts as two subscribers. The monthly subscription includes a couple of features another two plans don’t, but you can include them for a small fee.
Within our Constant Contact review, we noticed that its services have to do with 120 percent to 150 percent of the items competitors charge for comparable services. You receive more quality with MailChimp (including more reporting options and integrations) at a lower price — but we’ll enter into that later. And also the free choice is very appealing, considering that MailChimp’s most fundamental plan’s $35 per month for approximately 2,5000 subscribers.
Simplicity of use:
Certainly one of Constant Contact’s selling points is it’s very easy-to-use templates (65 of these, actually). They’re great and also the WYSIWYG editor is fairly intuitive. However, you’re going to need to jump through hoops (or at best screens) if you wish to code your email in HTML yourself.
Finding what you would like within the template menu can be challenging, and mobile options indicate pretty clearly that it is an area Constant Contact hasn’t really stored on. There isn’t any method to even preview your mobile emails. Much more frustratingly, the overall email preview feature is hard to rely on and sporadic, too. And you may easily miss a “save” button and lose a number of your projects.
Quite a few users appear to become at odds with regards to MailChimp’s simplicity of use. Some repeat the email creator is simple to use, while some appear to consider the personalization choices are hard to use unless of course you’ve got a solid knowledge of coding. You receive 12 fundamental templates and hundreds more styles according to individuals templates.
Here’s why MailChimp arrives ahead: You can get a typical email preview along with a mobile preview. You may also observe how the e-mail will appear in various clients. MailChimp auto-saves every 20 seconds, so you aren’t likely to lose your projects.
Integrations and Add-Ons:
MailChimp’s site claims it’s greater than 700 integrations with assorted third-party services. Constant Contact’s list of apps and integrations appears just below 250 during the time of writing.
Are both going to provide the fundamentals. There’s Google Analytics, obviously, WordPress, and Salesforce (in addition to Zoho). MailChimp has more CRM integrations, including Capsule and Contactually. Have e-commerce integrations with BigCommerce and Shopify, too.
By sheer figures, MailChimp may be the pretty apparent choice if you would like lots of integration with all of your data.
Customer Support and Tech Support Team:
Champion: Constant Contact
This is when the option of best ESP really boils lower to your demands. From the bat, Constant Contact has won three Stevie awards because of its customer support. It features a phone support option that MailChimp doesn’t, and also the hrs are pretty, too: Phone support can be obtained 7 days per week. Hrs are:
- Monday-Thursday: 7 a.m.-11 p.m. EST
- Friday: 7 a.m. to 9 p.m. EST
- Saturday-Sunday: 10 a.m. to eight p.m. EST
And also the phone support is excellent, too. If you want someone to secure your hands and take you step-by-step through everything, Constant Contact is what you want.
Service isn’t perfect, however. Our reviewer had some negative encounters with Constant Contact’s support personnel, too, mostly concerning slow responding time.
That stated, Constant Contact also provides an intensive understanding base that you could consult as needed. There’s decent social networking support, even though you will from time to time you need to be told to email customer support. Constant Contact’s blog is filled with useful tips and there is a online community, too.
Want in addition to that? You have it: Webinars (including free and compensated options) can be found regularly. If you go searching for the greatest-tiered plan, there is also use of a 1-on-one personal coach. Constant Contact even hosts in-person classes that will highlight the fundamentals (for $199, obviously).
MailChimp does not have telephone service. However, their support is usually prompt and professional and also the individuals are knowledgeable. You are able to achieve representatives via email 24 hrs each day. Live Chat can be obtained Monday through Friday, 8 a.m. to six p.m. EST (for those who have a compensated account, that’s). Social networking support can also be quite responsive.
Beyond that, MailChimp comes with an extensive understanding base, like Constant Contact, and a range of video training or even a reference of important terms. And there’s your blog, that also offers plenty of tips and information.
In case you really require the extra hands-holding, Constant Contact is the foremost option. In case your search-fu is powerful or else you have a handle on which you’re doing, you’ll get on all right with MailChimp.
With programs such as these, security is vital. In the end, it isn’t just your computer data on the line — it’s your customers’, too. These two services are EU Safe Harbor compliant. Both of them use SSL file encryption to safeguard charge card data.
However it shouldn’t surprise you by using roughly 12 occasions the amount of users as Constant Contact, MailChimp is really a bit more transparent about its safety measures.
If you are seriously interested in security or else you anticipate a really large list inside your future, opt for MailChimp. It even includes a documented continuity plan “in situation of nuclear attack on the data center” — something it mentions outright on its security page. Large lists are stored by themselves individual servers to lessen the risk of data corruption. (For smaller sized lists, including free plans, MailChimp uses shared servers.)
Check our earlier reviews, or visit the MailChimp and Constant Contact security pages for yourself, if you would like.
Let’s also talk as it were about junk e-mail. Nobody wants it, and both Constant Contact and MailChimp take quite strong stances against it. You have to make certain that you’re following your ESP’s tos (including incorporating remove yourself from list links inside your emails) as well as in compliance with U.S. laws and regulations and individuals associated with a country where you’re delivering email. Go browse the anti-junk e-mail policies for Constant Contact and MailChimp.
Negative Reviews and Complaints:
Watch will have its detractors. MailChimp will get flak from users for that difficulty in building custom templates using HTML and CSS. Some also complain about getting to inquire about users to re-opt-in to receiving emails when transferring lists.
But it is not bad thinking about that among the greatest complaints about Constant Contact is manipulative salespeople. It’s extensively recorded (take a look at our earlier review), and may be described as a switch off.
Complaints of unfair charges when a free account is frozen for spammy tactics really are a common one. You cannot make use of your account even though it is under review, but you’ll be billed for this. You are able to cancel your bank account if you are on the month-to-month plan, but there is not much to complete for those who have a pre-compensated plan. Beyond that, you have complaints of poor usability, bugs and glitches, and merely too little features.
Positive Testimonials and reviews:
It’s worth mentioning again that Constant Contact’s customer support has won Stevie awards, and also the fundamental email designer is simple to use. Typically people think MailChimp’s software programs are simple to use, too. Furthermore, MailChimp’s reporting services tend to be more robust also it comes with a totally free option.
It is also important to note that MailChimp beats Constant Contact in G2 Crowd reviews (4. across 103 reviews in contrast to 3.6 from 67 reviews), which its mobile phone applications for Android and iOS tend to be better reviewed.
Constant Contact earned a decent 3.5 stars within our earlier review, but MailChimp earned 4.5 stars, and it’s easy to determine why. With better prices, better quality features, as well as an impressive quantity of integrations, MailChimp is the foremost choice for anybody who would like to boost their e-mail marketing business. If, however, you’re brand-new towards the game and most likely will not be delivering even more than an periodic e-newsletter, Constant Contact provides the type of give you support might take advantage of. But you’re prone to outgrow it in case your efforts remove. Plus, MailChimp’s entry-level package is free of charge, that makes it the safer option to test out e-mail marketing if you are just beginning out.
We like to know what you think. Got questions? Would like to learn more? Take a look at our other e-mail marketing reviews or be at liberty to contact us!