Zoho Sites Website Builder Review: Pros, Cons, and Alternatives

Zoho Website Builder

Zoho is a software company that has a suite of products designed to help business owners get their businesses up and running online. Their website builder, Zoho Sites, is an all-inclusive website builder, which means it includes everything you need to create your site (from the builder itself to the hosting).

See Zoho’s Current Plans & Pricing

Recently, I gave Zoho’s website builder a try for a full Zoho Sites Website Builder review. But before I get into the pros and cons of my review, let’s dive into an overview about tools to build a website.

There are so many considerations to take into account when choosing a website builder — and really, there are a thousand ways to get what you want in the end in terms of functionality, convenience, pricing, etc. The thing to remember is: whether you’re building a simple personal website or running a business, the way you build your site has a lot of consequences.

In the long-term, it affects your versatility, functionality, and, of course, your brand. In the short-term, it can certainly add/take away a lot of headaches. That said, just like choosing a physical house or office, there is no such thing as an absolute “best” or “top” choice. There’s only the right choice relative to your goals, experience, and circumstances.

What Is Zoho Sites?

On the wide spectrum of website building solutions, Zoho Sites lives on the end that is all-inclusive and provides everything you need to get started and grow your website. It contrasts with solutions where you buy, install, and manage all the “pieces” of your website separately.

Using Zoho is sort of like leasing and customizing an apartment in a really classy development instead of buying and owning your own house. You’re still in control of decor, cleaning, and everything living-wise – but you leave the construction, plumbing, security, and infrastructure to the property owner. That point is key because there’s usually a direct tradeoff between convenience and control.

Everything may fit together just right with a website builder like Zoho, but that may or may not be what you’re looking for.

As far as competition, Zoho Sites competes with all-inclusive website builders like GoDaddy, Wix, Squarespace, Jimdo, Yahoo!, Strikingly, and WordPress.com.

Compared to their direct competition, they focus on ease of use and integration with their plethora of Zoho products. Zoho offers several website templates you can customize with no coding or design experience required, and also gives you the opportunity to integrate with their marketing and optimization tools.

One other quick aside – a disclosure – I receive referral fees from all the companies mentioned in this post. My opinions & research are based on my experiences as either a paying customer or consultant to a paying customer.

Pros of Using Zoho Sites Website Builder

Here’s what I found to be the pros of using the Zoho Sites website builder — not just in comparison to direct competitors like GoDaddy and Wix, but as an overall website solution.

Easy Sign Up Process, Onboarding, + Free Trial

One of the biggest pros of using Zoho Sites is how easy it is to get up and running on the platform. It’s a few basic steps of entering your information, picking a theme, and then you’re in.

Zoho also makes it incredibly easy once you’re inside the platform. Their onboarding process (AKA the information they give you to get you up and running and actually using the software) is very straightforward.

They walk you through a step-by-step tutorial of how to customize your website as soon as you choose a theme.

The entire process makes it easy to get your website up and customized in a matter of minutes, even if you have no online experience.

Zoho also offers a 15-day free trial when you sign up, and they don’t require a credit card to use it. Most software providers offer a “test run” of their products, but it comes with caveats. You either have to choose a plan upfront and enter your card info to be automatically charged when the trail is over, or have limitations on your features, or both. 

Zoho allows you to truly test out their platform for 15 days before you make a decision — no strings attached.*

*Note – so technically, you’d have to sign up for some of their product integrations if you want to implement them in the free plan. I still consider it no strings attached, because you get all of the basic functionality / inclusions in the free trial.

Template Design / Functionality

When I’m looking at all inclusive website builders, I want to be sure I look at both the templates’ design and functionality to get an accurate picture of what the builder can do.

Zoho also offers a wide selection of template designs that are responsive (AKA they look good on a mobile device, tablet, and computer). They have a lot of variable designs that you can use as the foundation of your website.

Once you choose a template, you can customize it to your brand. Zoho is what’s known as a “drag and drop” editor, where you can “drag” premade sections and “drop” them on your page. It makes customizing your site simple, straightforward, and fast.

With Zoho, can customize the styles on the page (like fonts and colors), as well as the individual sections, and you can add new elements to a section layout. However, you can’t create a new section from scratch using the drag and drop editor.

You can, however, customize your template using the CSS and HTML editor, which is a big benefit if you have coding experience but want to use a template as a starting point.

All in all, Zoho’s Website Builder has a great balance of convenience and control in terms of template design, which is a big plus for an all-inclusive website builder.

Some Product Integration

Another thing that makes Zoho’s Website Builder unique is their product integrations. Zoho has their own CRM, Marketing, and Analytics products, and these integrations are easily accessible in the site builder.

Zoho-Integration-CRM

One thing to note — these additional integrations / functionality are all part of paid plans (more on that in a bit).

This isn’t necessarily a con, but it is something to pay attention to… especially because you can find a lot of this functionality for less with other website builders (particularly if you went the self-hosted WordPress route).

Cons

Of course, no review would be complete without looking at the downsides. Every piece of software will have complaints. Let’s look at the specific cons I found with using Zoho Sites as your website builder.

Pricing + Plans

While Zoho is fairly easy and convenient for DIYers and business owners, they do leave a lot to be desired when it comes to pricing. All of their plans come with some sort of limitation, whether it be pages, storage, or even the number of forms you can have on a site.

zoho pricing and limits

It’s also worth noting that Zoho doesn’t offer a free plan. There’s a free trial, which lasts for 15 days, but if you want to continue on with their service, you have to choose from one of the paid plans.

Again, this isn’t necessarily a “con”, but if you’re looking for a website builder for a short-term project, you can probably find a builder with similar features who offers a standard free plan (ie, Wix or Weebly).

Limited Feature Set – Technical

Technical limitations are features that you don’t know that you want until you want them, and then you find out you can’t have them.

These are things like integrations with Facebook, Pinterest, Twitter, Google Ads, social sharing options, blogging, and a whole host of every intermediate to advanced marketing tools on the internet.

Now, as I mentioned above, Zoho does include some product integration that’s built-in (like their CRM) or can be added on (like their MarketingHub). But when it comes to outside integrations, Zoho is fairly limited.

For example, let’s take a look at their apps:

There isn’t much to built-in from an integration perspective outside of what Zoho offers in their product suite, and even then, there’s not a ton of clarity around what these features actually are or do.

Now, you could add your own integrations through code snippets. However, if you want something that you can easily “plug in” to your site and have it just work without you messing with code, then Zoho leaves a lot to be desired.

Zoho Review Conclusion

Zoho makes getting your website up and running simple and fast, and they also offer substantial customization options for more experienced website builders through their HTML and CSS editing.

See Zoho’s current pricing plans here.

However, like most all-inclusive website builders, there does come a point where there’s a tradeoff between convenience and control, especially when you factor in price. Zoho’s pricing leaves something to be desired, especially when you get into the higher priced plans and take into account the technical limitations, even with the higher priced options. If you’re looking for something that offers more control and scalability, you’re better off elsewhere.

Not sure Zoho fits your needs? Check out my quiz to find what the best website builder is for you based on your preferences.

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