How To Calculate Shipping Costs For Your Business

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What Is USPS Click-N-Ship & Should Your Business Be Using It?

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The Complete 2019 Small Business Guide To Holiday Shipping: Deadlines, Prices, And How To Save

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ShippingEasy VS Ordoro

ShippingEasy VS Ordoro
✓ Pricing
✓ Ease of Use
Features ✓
Tie Integrations & Add-Ons Tie
✓  Customer Service & Technical Support
Tie Negative Reviews & Complaints Tie
Tie Positive Reviews & Testimonials Tie
Winner Final Verdict
Read Review Read Review
Visit Site Compare

Every online seller knows that one of the best ways to keep your prices low is to keep your shipping costs low. And in order to do that, you need a robust shipping software that can help you find the best shipping rates every time.

ShippingEasy and Ordoro are two such shipping software apps. Both of these services are SaaS (Software as a Service) solutions, meaning that they are fully-hosted programs that you can access through a monthly subscription. But the similarities don’t stop there. Both companies have headquarters in Austin, TX and both offer steep discounts on shipping rates. And most importantly, both software give merchants the power to easily generate shipping labels and purchase and print postage.

So, how do you choose between them?

In this article, we’re taking an in-depth look at both ShippingEasy and Ordoro to see what they have to offer in terms of features, ease of use, customer service, and pricing. Keep reading to learn how these two programs stack up again each other and discover which option is best for your business.

Pricing

Winner: ShippingEasy

Pricing for both ShippingEasy and Ordoro is based on the number of orders you ship per month. Pricing increases as you ship more orders. Moving up the pricing scale will also give you access to stronger customer support options and more advanced features.

Here’s a quick breakdown of ShippingEasy’s pricing scale:

Starter

  • $0/Month
  • 50 Shipments/Month

Basic

  • $29/Month
  • 500 Shipments/Month

Plus

  • $49/Month
  • 1,500 Shipments/Month

Select

  • $69/Month
  • 3,000 Shipments/Month

Premium

  • $99/Month
  • 6,000 Shipments/Month

ShippingEasy has an enterprise level plan for merchants with over 6,000 shipments/month. Enterprise is available for $149/month.

ShippingEasy also offers features for customer relationship management and inventory management at an additional monthly cost. These additional costs range from $3/month to $50/month for each service.

Ordoro offers their services in two forms: Basic and Pro. Basic includes features for shipping only. Pro plans include features for shipping, inventory management, and dropshipping. Ordoro has a free plan available that comes with only email support. Paid plans include both email and phone support.

Basic: Shipping Only

  • Free
    • 50 Orders/Month
    • 1 Sales Channel
    • 1 User
  • $25/Month
    • 700 Orders/Month
    • Unlimited Sales Channels
    • Unlimited Users
  • $49/Month
    • 3,000 Orders/Month
    • All Of The Above PLUS
      • Logos On Shipping Labels
      • User Permissions
  • $129/Month
    • Unlimited Orders/Month
    • All Of The Above PLUS
      • Multiple Ship-From Locations

Pro: Shipping + Inventory Management + Dropshipping

  • $299/Month
    • 1,500 Orders/Month
    • 5 Sales Channels
    • 5 Users
  • $499/Month
    • 4,000 Orders/Month
    • 7 Sales Channels
    • 7 Users
  • Enterprise (Pricing By Quote)
    • Unlimited Orders/Month
    • Unlimited Sales Channels
    • Unlimited Users

Pricing is comparable between the two apps, and they both offer similar features at similar price points. However, ShippingEasy is a bit more affordable when you consider the add-on features of customer management and inventory management. These features cost just a few dollars more with ShippingEasy compared to the minimum $299/month you’d have to pay to get these features on an Ordoro Pro plan.

Ease Of Use

Winner: ShippingEasy

With a name like ShippingEasy, I had high hopes that the software would be a breeze to use. Fortunately, ShippingEasy lives up to its name. I had no trouble at all learning to use the software during my initial trial.

Setting up my free 30-day trial was a simple process. When I connected my ShippingEasy account with my Shopify shopping cart, all my orders transferred over immediately.

To process orders, just click “Create Shipments.” Then, click on the “Shipments” tab and set up your shipping parameters. Those parameters include the carrier, postage rate, packaging, and weight. Once you’ve done all that, you can purchase and print your postage

On this page, you have to option to print a shipping label, a packing slip, or both.

Ordoro is similarly user-friendly. The dashboard is clean and simple.

When you link your account to your eCommerce platform, your orders will automatically import in. All new orders will transfer within an hour of the time they are placed.

You can then select any pending orders (individually or in bulk) and start processing. When you select an order, you’ll be presented with a shipping and return label generator on the side of your screen.

Then, you can select a carrier, a package type, and a shipping method to create a shipping label.

Try out Ordoro for yourself with a free 15-day trial. You have to hand over some basic information and a credit card number to sign up, but you’ll only be billed in you stay beyond your first 15 days. Don’t forget both ShippingEasy and Ordoro also have free plans that you can sign up for instead.

While both of these shipping programs are very user-friendly, I prefer ShippingEasy’s dashboard. I think it’s just a little more intuitive.

Features

Winner: Ordoro

All ShippingEasy users have access to shipping features. Customer management and inventory management features are available at additional cost.

Shipping

  • Low Rates: ShippingEasy partners with the USPS to provide savings up to 46%.
  • Multi-Channel: Manage orders from multiple sales platforms in one dashboard. Upload orders in bulk using a pre-built integration or using CSV files.
  • Automatic Emails: Send automatic emails when orders ship. Include your branding in those emails.
  • Shipping Rules: Automate your order fulfillment process with shipping rules
  • Batch Order Processing: Generate and print multiple shipping labels with one click.
  • Returns: Send scan-based return labels or email out return labels upon request.
  • Customs Forms: Ship internationally with automatically generated customs forms.

Inventory Management & Customer Management

If you subscribe to a plan that grants you inventory and customer management, you’ll have access to a few more features. Set low stock alerts, create purchase orders, enable multichannel customer management, and utilize email marketing.

In the same way, all Ordoro users can use the shipping features. Dropshipping and inventory management features come at an extra expense.

Shipping

  • Batch Printing: Process hundreds of orders at once.
  • Discounted Rates: A partnership with USPS provides discounts of up to 67%.
  • Multi-Channel Capabilities: Manage everything in one place.
  • Shipment Tracking: View tracking information and forward tracking numbers to your customers when their orders ship.

Dropshipping & Inventory Management

Ordoro’s dropshipping features let users dropship through multiple suppliers with ease. Inventory management features let you sync inventory, set stock thresholds, and create purchase orders.

Ordoro’s dropshipping features get a whole lot of love from their user base. Merchants who use Shopify as their shopping cart are especially fond of those features.

We think Ordoro’s dropshipping features give them a slight advantage over ShippingEasy. Ordoro is the winner here!

Integrations & Add-Ons

Winner: Tie

ShippingEasy and Ordoro both integrate with eCommerce’s most popular software. You can find pre-built integrations to the leading shopping cart software, accounting software, and shipping carriers.

These solutions include the following:

eCommerce Platforms

  • Shopify
  • Amazon
  • eBay
  • BigCommerce

Accounting

  • Xero
  • Intuit Quickbooks

Carriers

  • FedEx
  • UPS
  • USPS
  • DHL

ShippingEasy and Ordoro also both have APIs that your developers can use to build any connection that the software does not already include.

Customer Service & Technical Support

Winner: ShippingEasy

ShippingEasy offers customer support through a variety of avenues. While the free plan only allows access to self-help support, every paid plan includes personalized support via phone and support tickets. ShippingEasy’s self-help resources include a knowledge base, a community forum, and a blog. Users say representatives are helpful, friendly, and quick to respond. My own experience lines up with these reviews.

Ordoro also offers support via self-help resources in addition to phone and email. While I’m glad Ordoro provides various ways to contact support, I was a bit disappointed by some of the pages in their documentation. I found that a few articles and videos were out of date. Fortunately, Ordoro users report that the company’s support reps are top notch.

This category is closely matched, but ultimately we’re awarding the category to ShippingEasy. All of their documentation is up to date with the current software version.

Negative Reviews & Complaints

Winner: Tie

Both ShippingEasy and Ordoro get plenty of praise online. Review boards are full of positive reviews of both software; however, neither service gets many negative reviews. Here’s what the very few negative reviews I’ve found have to say about each software.

Users on ShippingEasy complain that there is a slight learning curve to getting started with the software. In addition, they say some features could be improved or adjusted to make workflow smoother.

A few of the cons I personally encountered with Ordoro include the outdated documentation I mentioned earlier as well as the limited features included in the software’s basic plans. In order to access dropshipping, kitting, and inventory management features, you have to be on at least the Pro plan at $299/month. While it is true that you must pay to access these features on ShippingEasy as well, they are much cheaper with ShippingEasy (the highest price for customer management and inventory management is $50/month each).

Positive Reviews & Testimonials

Winner: Tie

As I’ve said, reviews of ShippingEasy and Ordoro are overwhelmingly positive.

Users of ShippingEasy love that the software is easy to use and that it integrates with lots of popular platforms and marketplaces. They also praise ShippingEasy’s support team for their excellent and speedy assistance.

Merchants who ship with Ordoro are fans of both the support team and of Ordoro’s multiple integrations. In addition, users love Ordoro’s dropshipping features, especially in connection with Shopify.

How can you choose a winner for this category? We’re calling a tie.

Final Verdict

Winner: ShippingEasy

In the end, ShippingEasy emerges the victor of this matchup. This app’s stellar customer service, ease of use and pricing make it a formidable opponent in any comparison. To find out if ShippingEasy could work for your unique business, take a closer look at the software with our full review or by signing up for a trial yourself.

And while you’re at it, you might as well look into Ordoro as well. Ordoro matches ShippingEasy in many areas, only barely falling behind in our comparison. They also offer a free trial so you can test out the software before you commit, or you can read our full review.

Whatever you choose, we hope these shipping software solutions help you move product more efficiently and profitably!

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FedEx Options For eCommerce

Deciphering shipping options can feel a lot like navigating a maze. You’re faced with decisions at every turn, and each path seems to split into more and more potential routes. This is difficult enough for a brick-and-mortar retailer, but as an eCommerce seller, you need to make these decisions frequently and in very little time.

Here at Merchant Maverick our goal is to support growing merchants, so while we can’t make these decisions for you, we can at least help you understand the available options.

In this article, we’ll be addressing one of the industry’s most popular shipping carrier: FedEx. We’ll go over FedEx’s four categories of shipping solutions as well as the more specific options included within each of those categories. Keep reading to learn more about the best ways to ship with FedEx.

Need shipping or packing supplies?

Get Started With FedEx Office

FedEx Express (Domestic)

The first option we’ll cover is one of the more popular shipping solutions among online sellers: FedEx Express. This service costs a bit more than some alternatives, however in return they provide time-specific delivery commitments with a money-back guarantee (even if your shipment only arrives 60 seconds late). FedEx Express is great for shipments on a deadline, especially those you have to ship overnight, and can be a godsend during the holiday season.

What’s more, FedEx Express provides merchants with a large selection of free shipping supplies, which you can order online and have delivered directly to your door. Read more about these shipping supplies and other available services in our blog post, How To Print, Pack, And Ship With FedEx Office.

FedEx Express includes a range of shipping services. These services are differentiated by their prices and their delivery times, and they are broken into Next Day Delivery and 2-3 Day Delivery. Take a look at those options below or head over to FedEx’s website for more detailed information:

Next Day

  • FedEx First Overnight
    • Next business day delivery by 8 a.m., 8:30 a.m, 9 a.m. or 9:30 a.m.
    • Delivery by 10 a.m., 11 a.m., or 2 p.m. to extended areas
  • FedEx Priority Overnight
    • Next business day delivery by 10:20 a.m.
    • Delivery by 12 noon, 4:30 or 5 p.m. to some rural areas
  • FedEx Standard Overnight
    • Next business day delivery by 3 p.m.
    • Delivery by 4:30 p.m. to some rural areas (8 p.m. to residences)

2-3 Days

  • FedEx 2Day A.M.
    • Second business day delivery by 10:30 a.m
    • Delivery by 12 p.m. to rural areas
  • FedEx 2Day
    • Second business day delivery by 4:30 p.m.
    • Delivery by 8 p.m. to residences
  • FedEx Express Saver
    • Third business day delivery by 4:30 p.m.
    • Delivery by 8 p.m. to residences

For more information on delivery times for extended and rural areas, look into FedEx’s Service Guide.

FedEx Ground

While FedEx Express is great for time-sensitive deliveries, if you’re looking for a cheaper alternative (and you don’t mind slightly slower shipping), FedEx Ground may be the way to go.

FedEx Ground offers merchants expedient delivery times at a lower rate. While they do not offer a time-specific delivery, they will guarantee your shipments arrive by the end of day on your scheduled delivery date.

One of the downsides of FedEx Ground is that you will not be able to order priority mail boxes for free. You will have to find and provide all your own packaging materials.

FedEx Ground is best for shipments that do not need to be delivered at a specific time of day. Ground is also good for shipments that are bigger or heavier, as you will likely pay lower shipping rates than you would with Express. In addition, Ground is the only way to go if you are shipping items that are regulated as dangerous goods via air shipment (Read about those items and related regulations).

Unlike FedEx Express, FedEx Ground does not offer a variety of shipping times. Rather, your delivery time will depend on your shipment and delivery locations. Typically, your package will arrive in between 1-5 business days, or 3-7 business days if you’re shipping to or from Hawaii and Alaska. You will be notified of an estimated delivery date for your shipments when you drop your packages off at a FedEx Office location nearby.

View FedEx Ground’s service map and test out the shipping rates calculator for better insight into how much your shipments will cost and how long they’ll take to ship. For FedEx’s explanation on the differences between their Express and Ground services, check out this webpage.

FedEx International Shipping (FedEx Express)

FedEx Express also offers FedEx International Shipping through their FedEx Express program. We have separated this service into its own category as shipping rates are different from the domestic Express rates.

FedEx International ships to customers in over 220 countries and territories, typically within 1-5 business days (not including time spent in customs). Like FedEx Express’s domestic service, FedEx International offers a money-back guarantee (view details) if your shipment is late by even 60 seconds.

If you choose to ship with FedEx International, you’ll be able to choose from three options:

  • FedEx International Priority: Delivery within 1, 2, or 3 business days
  • FedEx International Economy: Delivery within 5 business days
  • FedEx International Ground: Day-definite delivery throughout Canada

You can also choose to ship internationally via FedEx’s Freight services. Keep reading for more information on shipping freight.

FedEx Freight

Looking to transport product between warehouses? Or just hoping to ship a very large and heavy item? FedEx Freight could be the service for you. FedEx Freight provides merchants with options for LTL shipping. These shipments come with a no-fee money-back guarantee (for merchants on the standard rate tariff).

FedEx Freight International

As I mentioned above, FedEx Freight International allows you to ship large items or large quantities of items to over 130 countries and territories. Shipments above 150 pounds qualify for this service. This service includes the following options:

  • Urgent Delivery
  • Time-Definite Delivery
  • Day-Definite Delivery
  • Direct Distribution

Read FedEx’s details for more information about shipping freight internationally.

In addition, FedEx Freight offers two options for shipping within the US:

FedEx Freight Priority

Priority freight shipments offer fast delivery of time-sensitive LTL freight. The service delivers to the contiguous US and offers extensive service to Alaska, Hawaii, Puerto Rico, Canada, and Mexico. The FedEx Freight Box is available for this service (more information on the Freight Box to come). Delivery times for Freight Priority are as follows:

  • A.M. Delivery: Delivery by 10:30 a.m.
  • Close of Business Delivery: Delivery by 5 p.m. on standard delivery date throughout contiguous states

FedEx Freight Economy

As you might imagine, FedEx Freight Economy offers more cost-effective delivery of LTL freight. You can use Economy to ship to customers throughout the contiguous US and to Alaska, Hawaii, Puerto Rico, and Canada. The FedEx Freight Box is also available for this service (again, find more information on the Freight Box below). Here are FedEx Freight Economy’s delivery times:

  • A.M. Delivery: Delivery by 10:30 a.m.
  • Close of Business Delivery: Delivery by 5 p.m. on standard delivery date throughout contiguous states

About The Freight Box

FedEx’s Freight Box is their way of incorporating flat rate shipping into their freight services. If you choose to ship with a Freight Box, you will pay a predictable flat rate to ship your box, based on shipping zones and if you’re using Priority or Economy services. Those rates range between $126-$312.

View the chart below:

Only shipments below 1,200 pounds can qualify for the Freight Box, and shipping rates do not qualify for negotiated pricing, which may disappoint some high-volume sellers. The good news is if you choose to ship this way, there is no freight classification required!

FedEx’s Freight Box comes in two different sizes:

  • Standard (pallet not included)
    • 48” x 40” x 38”
  • Small (integrated pallet included)
    • 48” x 40” x 28”

You can order both of these boxes online, and after a bit of assembly, you can get to packing.

Final Thoughts

Shipping options can certainly be disorienting! We hope our breakdown above has helped you to untangle the number of options available through FedEx. If one or more of these shipping solutions catches your eye, be sure to look into the resources we’ve included to get a better idea of the details.

Or, if you’re still looking for general information about shipping with FedEx, check out our comparison article, USPS vs UPS vs FedEx: Which Shipping Carrier Is Best?

You’ll be a shipping expert in no time!

Need shipping or packing supplies?

Get Started With FedEx Office

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How To Print, Pack, And Ship With FedEx Office

As an online seller, you’re a busy person. Between managing your website’s design and processing incoming orders, you barely have enough time to restock your packaging materials, much less create and print new marketing inserts!

If this is you, it might be time to look into FedEx Office. You know FedEx as a shipping carrier that helps you get your products to your customers’ doorsteps, but they also offer a range of other services that can help simplify your business operations. And if you’re already using FedEx for your shipping, these services should fit right into your current business model.

Take advantage of FedEx Office’s free shipping supplies and DIY design and printing services for marketing materials. If you need a few extra hands, look into FedEx’s packing and design services for assistance.

Read on to learn how you can order free packaging materials and design and print your marketing inserts at your local FedEx store.

Get Started With FedEx Office

Packing & Shipping Supplies

One of FedEx’s best services is their free-to-order shipping supplies.

If you are using FedEx Express for your shipments, you can order FedEx boxes and filler material for free online. Those packages will be delivered to your doorstep within 2-5 business days. Take a look at a list of available packaging materials below, or view this webpage which includes a bit more detail about each option.

Or, if you already have a FedEx account, you can go one step further and login to your account in order to start ordering packaging materials.

Here’s a selection of those supplies:

  • FedEx Envelope
    • Best for papers. Must not exceed 500 grams.
  • FedEx Pak
    • For larger papers. Must not exceed 2.5kg.
  • FedEx Padded Pak
    • Tear and water resistant, for heavier documents that need protection. Must not exceed 2.5kg.
  • FedEx Small Box
    • Self-assembly box, for small documents and items. Must not exceed 9kg.
  • FedEx Medium Box
    • Self-sealing box, for binders, books, and large documents. Must not exceed 9kg.
  • FedEx Large Box
    • Self-sealing box, for large stacks of paper, heavier items, etc. Must not exceed 13kg.
  • FedEx A4 Box
    • Self-sealing box for shipping internationally. Must not exceed 9kg.
  • FedEx Tube
    • Self-sealing tube for posters, photos, etc. Must not exceed 9kg.
  • FedEx 10kg Box
    • Fixed rate via the FedEx International Priority Service.
  • FedEx 25kg Box
    • Fixed rate via the FedEx International Priority Service.
  • FedEx Clinical Pak
    • For shipping noninfectious clinical material. Must not exceed 9kg.
  • FedEx UN 3373 Pak
    • For shipping potentially infectious clinical material. Must not exceed 9kg.

For step-by-step instructions on ordering your FedEx shipping supplies online, take a look at this video:

If you choose to go the DIY route for packing, FedEx also provides several pages of advice on how to best pack specific items. Take a look at FedEx’s Service Guide, Packaging Help Hub, and Express Packaging and Labelling Tips.

Alternatively, if you’d prefer FedEx did the packaging on your behalf, that’s an option too. Just take your shipments to a FedEx store nearby, and they will bubble wrap and box your products right there. Take a look at FedEx’s information on these packaging services and view their list of available boxes below:

  • Standard boxes
  • Specialty boxes
  • Bulk boxes
  • Packing supplies

In my opinion, if you’re shipping more than twenty items a week, it’s a better idea to go with the self-packaging options. The materials are free, and after a bit of practice, you’ll be a packaging expert just like the employees at FedEx.

Get Supplies From FedEx Office

Marketing Materials

In addition to their shipping services, FedEx also offers design and printing services for your marketing materials. Create custom marketing materials in-store at the FedEx Office or use an available template to design your materials online.

You’ll be able to create the following items:

  • Banners
  • Business Cards
  • Brochures
  • Direct Mail
  • Flyers
  • Mounted Posters
  • Postcards
  • Posters
  • Presentations
  • Resumes
  • Sell Sheets
  • Signs
  • Design Services
  • Use Design Templates
  • Canvas Prints
  • Invitations
  • Manuals
  • Backlit Prints
  • Photo Posters
  • Car Magnets
  • Decals

Follow the links above to view pricing for each item based on size and materials.

You can pick up your order at a FedEx Office location or have it shipped to you. FedEx offers free shipping on orders of $100 or more.

FedEx is also currently offering a coupon for their printing services. Get $5 on orders of $25 or more.

Start Printing With FedEx Office

Final Thoughts

If you’re looking for an easy way to print your marketing inserts, posters, and business cards while getting your shipping done, FedEx Office might be the way to go.

Of course, you’ll need to consider that these FedEx printing services come with some cost, and though the prices are generally very reasonable, you may be able to find lower prices elsewhere. Shop around before you make your decision!

No matter what you decide on the printing services, one thing is certain: If you are using FedEx Express to ship your packages, you absolutely must take advantage of FedEx’s free shipping supplies. Just order the items you need online, and have those supplies delivered directly to your workspace in just a few days.

For more information on what FedEx can offer your business, take a look at their website. Or, for a comparison of FedEx’s shipping services with other major shipping carriers, head over to our article USPS vs UPS vs FedEx: Which Shipping Carrier Is Best?

Get Started With FedEx Office

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International Shipping: Global eCommerce Rates And Shipping Carriers

There’s a whole world of business opportunities out there. I mean that literally. The entire planet is available to buy your products and services, and if you’re only selling domestically, you’re only tapping into a very small portion of it.

Perhaps you’re feeling the need to make a change. Maybe a few customers have reached out to you, asking if you could send your products internationally. Or perhaps you’re just looking for a new way to expand your business.

The global marketplace is awesome, but for eCommerce sellers, there is one major drawback: international shipping can be incredibly complex.

As an online seller, you already know that fulfilling orders within the States is hard enough. Now you have to deal with all the complexities of shipping, plus the added challenges of customs, duties, and international taxes.

In this brief guide, we will present a few of the initial steps you should take to start shipping internationally. We’ll go over the basics of shipping costs, shipping rates, and the shipping carriers you should consider. Keep reading to step into the world of international shipping.

How To Ship Internationally (From The United States)

This is why you’re here: to learn the basics steps of international shipping. Let’s get started.

Select Your Destination Country/Countries

As much as you’d like to ship your products across the entire world, for many merchants, major global expansion is not an immediate possibility. The best advice when it comes to international selling is to start small and gradually build.

As you choose your destination countries, you’ll need to keep in a mind a few factors. First, consider your current customer base. Who is buying your products now, and who has asked to buy your products from elsewhere? You should also factor in site translation and payment processing options. After all, international customers will need to read and understand your site and submit payment information for this all to work.

Evaluate Shipping Regulations

Next, you’ll need to decide which products to make eligible for shipping. Some of this may be based on logistics (it may, for example, be more trouble than it’s worth to ship a sofa to Guatemala), but some of it will also be based on product restrictions.

Each country has its own list of regulations regarding what can and cannot be imported and exported. Some of these restrictions may be surprising to you (for example, you are not allowed to send smoked salmon to Australia or playing cards to the Philippines).

Take a look at which products cannot be exported from the US on MyUs.com and USPS.com. Then, head over to this useful tool from the UPS to check the import regulations for your destination countries.

Learn To Manage Customs Forms

Filling out customs forms will soon become a part of your everyday life if you dive into international shipping, and you want to do it well. Take a look at general customs information from the US government, and then learn from Stamps.com’s advice for filling out a customs form.

Something to consider: Many shipping software solutions (like Shippo and ShippingEasy) include features for auto-filling these customs forms. If you aren’t using shipping software already, we absolutely recommend you take a look at a few of our favorite.

Decide On A Shipping Carrier

For many merchants, this step is the hardest. International shipping rates are complex, and what’s right for one shipment may not be right for another.

There is no one-size-fits-all solution for shipping (domestic or international), and your shipping strategy will need to be flexible in order to be cost-effective.

We’ll discuss shipping carriers more a bit later, but first, let’s take a look at the costs you can expect as you enter international shipping.

International Shipping Costs To Consider

Shipping internationally inevitably comes with a bit of sticker shock. You may be used to the cost of shipping domestically, but all the extra expenses of international shipping can be overwhelming.

In order to ease some of that shock, we’re doing a quick breakdown of the added expenses you can expect. One key thing to keep in mind: Many of these expenses will be the customer’s responsibility.

  • Duties: Also known as tariffs, duties are customs charges on incoming shipments. Duties vary in price, depending upon the sending and receiving countries and the contents of the package. Paid by the customer.
  • Tax: Additional value added tax (VAT) or general sales tax (GST) charged by the destination government. Paid by the customer.
  • Fees: Some countries charge additional fees for processing packages through customs. These fees are in addition to duties. Paid by the customer.
  • Higher Shipping Rates: Shipping across longer distances comes with, of course, higher shipping rates. And not only are you shipping further, but also you’ll be shipping by air, and airmail comes with its own expenses. If you’re currently using UPS or FedEx, you’re already paying fuel surcharges for your ground shipments. International air shipments can come with slightly higher fuel surcharges. Take a look a UPS’s fuel surcharge rates (updated weekly) and FedEx’s info on fuel surcharges.

Make sure you clearly communicate these additional expenses to your customers. If customers refuse to pay the necessary fees, you may lose your product or have to pay to return it. Write a clear international shipping policy, and display it prominently on your checkout page.

Beyond the monetary costs of international shipping, another expense to consider is the time and effort required to make it all work. Make things a little easier with this pricing calculator from MyUS.com and Shipping Easy’s international seller’s shipping guide.

International Shipping Rates By Carrier

As we’ve said before, international shipping rates vary widely depending upon the product, the package dimensions, the destination country, and the shipping carrier. So, it’s impossible to summarize shipping rates, but I can provide you with a few helpful resources to calculate those rates for yourself.

Here’s a summary of the most popular shipping carriers, along with links to resources for each one:

Public Carriers: USPS & International Carriers

The United States Postal Service (USPS) is a public carrier, which means that some shipping expenses are subsidized by the government.

Many merchants find the USPS to be the cheapest way to ship domestically, and some say it’s the cheapest way to ship internationally.

When you ship this way, the USPS will deliver your package to the public carrier in the destination country. The public carrier in your destination country (such as the Canada Post or Royal Mail) will then deliver your package to your customer’s doorstep. Beware, this exchange can slow the shipping process a bit.

To calculate estimated shipping rates, take a look at USPS’s resources.

Private Carriers

While the USPS passes shipments onto the next public carrier, private carriers handle a shipment from start to finish. Because one carrier manages the entire shipping process, there tends to be more security in the process. The private carrier is responsible for your package, and you’ll have just one service to contact if something goes wrong.

Here are the three most popular private shipping carriers:

FedEx

FedEx ships to 220+ countries and territories, and they offer freight shipment options as well as international package delivery options. Look into your potential expenses with FedEx using this rates calculator or by taking a look at FedEx’s overview of rates for international shipments.

UPS

UPS is another reliable international carrier. UPS manages a huge shipment volume, shipping 3.1 million packages and documents internationally each day! With UPS, you can ship to 220+ countries and territories, including every address in North America and Europe. Check into UPS’s brief guide, How to Ship Internationally, as well as their landed cost estimator, which includes price estimates for factors such as duties and taxes.

DHL

DHL is a private carrier that specializes in international logistics. They employ over 350,000 individuals in over 220 countries and territories. And beyond their regular international shipment options, DHL offers a special service for online sellers: DHL eCommerce. This service is intended for high volume shippers (those who send over 50 packages internationally each day), so it may not be the service you use initially. However, DHL eCommerce is a good logistics solution for those who meet the requirements. To learn more, take a look at our blog post on DHL eCommerce and visit DHL’s webpage.

A Great Alternative: FBA Export

If you’re an Amazon seller, you have another option available to you. Instead of choosing from the carriers I listed above, you can let Amazon handle international fulfillment on your behalf.

FBA (Fulfillment by Amazon) is Amazon’s in-house warehousing and fulfillment program. For a fee, you can send your products to Amazon’s many warehouses and have Amazon’s employees and robots pick, pack, and ship products for you. And with FBA Export, you can start sending those products to over 100 countries.

In order to use FBA Export, all you have to do is enable export functionality on your FBA account. There are no additional fees for merchants who are using FBA Export to ship their Amazon orders internationally. However, merchants who want to use FBA Export to ship products from their own online site will have to pay some additional fees. This type of warehousing plan is called Multi-Channel Fulfillment or MCF.

The great thing about FBA Export is that Amazon will handle all of the complexities related to international shipping. They will identify which of your products are eligible for export and fulfill your international orders. They also manage import duties and customs clearance for you.  Your customers will pay the shipping costs and customs duties, and all you have to do is determine which products you’d like to exclude from the program.

If you’re already selling on Amazon and using FBA for your fulfillment, FBA Export is an easy solution for your international shipping.

Final Thoughts

If you’ve been considering international shipping, now is your time to act. You now have all the resources you need to assess your shipping options and decide what’s right for your business.

So, dive deep into your store’s analytics. Find out which products you should start selling internationally and which countries might want access to those products. Pick out a shipping carrier (or two), check into customs, and get shipping!

The post International Shipping: Global eCommerce Rates And Shipping Carriers appeared first on Merchant Maverick.

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Best Shipping Software For 2018

It’s 4:30 on a Friday and you’re knee-deep in packing peanuts and cardboard boxes. You’ve got twenty orders to pick, pack, and ship before the post office closes, and you keep misplacing your packing slips.

There must be a better way.

If your storage space is covered in packing materials and you record all your shipping information in spreadsheets and Post-It notes, it might be time to try something else.

In the era in which an app solves everything, it makes sense to turn to software solutions to soothe your shipping woes.

Shipping software solutions integrate with most popular eCommerce software programs and can help simplify your day-to-day operations. They let you calculate accurate shipping rates and print shipping labels and packing slips in bulk. They can even grant you discounted shipping rates.

These programs are typically available as SaaS solutions that range in price from $25/month to $99/month — a small price to pay for the shipping issues they resolve.

It’s clear you should subscribe to a shipping software, but with so many options available, how do you choose?

We’ve tested out a handful of shipping solutions, examining price, ease of use, and customer service. Keep reading to learn more about the best shipping software for 2018.

1. ShippingEasy

With a near-perfect score of 4.5 stars, ShippingEasy (see our review) is our top-rated shipping solution for eCommerce businesses. This software is true to its name: it’s easy to learn and use and customer support representatives are ready to help with any potential hiccups.

Best For…

Businesses of all sizes. It works especially well for eCommerce merchants who run their own online stores.

Pricing

Pricing for ShippingEasy is simple and affordable; plans range from $29/month for 500 shipments to $99/month for 6,000 shipments. Each step up in pricing includes more monthly shipments and higher level customer support.

ShippingEasy has a free plan available for merchants shipping fewer than 50 shipments/month. For high volume sellers, ShippingEasy also offers enterprise options. Read more about ShippingEasy’s pricing in our full review.

Features

As I mentioned above, we found ShippingEasy to be highly user-friendly. You can easily import orders, create shipments, set shipping parameters, and buy and print postage, shipping labels, and packing slips.

We also like how many features come included with ShippingEasy. And we especially love the fact that ShippingEasy’s partnership with USPS lets you benefit from lower shipping rates. You can save up to 46% on shipping rates when you sign on for one of ShippingEasy’s paid plans.

Other features include:

  • A Free Endicia Account
  • Shipping Status Updates & Real-Time Tracking
  • Individual Or Batch Shipping

If you’re worried that ShippingEasy might not integrate into your eCommerce software, fear no more! ShippingEasy integrates easily with the biggest names in eCommerce, including 3dcart, Magento, BigCommerce, Shopify, Volusion, and WooCommerce. View all of ShippingEasy’s integrations.

ShippingEasy also has a good record when it comes to customer service. Their support representatives are knowledgeable and helpful.

Takeaway

With so many positives to ShippingEasy, it’s hard to find any downsides. You should note, however, that ShippingEasy still has room to grow when it comes to simplifying their daily operations. In particular, users would like to see improvement in expediting the data entry process.

Otherwise, ShippingEasy is an excellent option. Take a look at our shipping software reviews to learn more about the software or sign up for a free 30-day trial.

Read our full ShippingEasy review

Visit the ShippingEasy website

2. OrderCup

OrderCup (see our review) is one of our favorite shipping software solutions. OrderCup offers an easy to use interface, multi-carrier shipping options, and discounted shipping rates. And best of all, OrderCup provides users with reliable and responsive customer support, so you can get answers to your pressing questions quickly.

Best For…

Merchants who ship between 500 and 12,000 shipments a month and who only need up to 12 users on the platform. With five tiered pricing plans, OrderCup is accessible to many merchants.

Pricing

As I mentioned before, OrderCup separates pricing into five tiers. To add a little fun to the pricing, OrderCup has named each tier after a Starbucks drink size. Plans range from Short to Trenta, and each step up in pricing includes more sales channels, more monthly shipments, and more users.

The Short plan begins at $20/month for 500 monthly shipments, and Trenta costs $180/month for 12,000 monthly shipments.

For more information, view OrderCup’s pricing page.

Features

OrderCup’s dashboard is well-organized and quick to learn. During setup, you’ll be able to integrate your hosted shopping cart. Your online store’s orders will be automatically transferred to your OrderCup dashboard.

Then, you’ll be able to connect with your favorite carriers and start processing orders.

OrderCup’s feature list includes everything you’d expect from a multi-carrier shipping software. They have made arrangements with several carriers, including the USPS, DHL, UK Mail, and DX to offer their customers discounted shipping rates. You’ll also be able to integrate with worldwide shipping carriers across Europe, Asia, and Australia.

Here are a few more features you can expect from OrderCup:

  • Automate Your Shipping Process
  • Print Return Labels To Include With Shipments
  • Bulk Import Orders Using CSV Files
  • Schedule Shipment Pickups
  • Integrate With Third-Party Fulfillment

OrderCup integrates with many eCommerce solutions, including Shopify, BigCommerce, Magento, WooCommerce, and Volusion. Integrated marketplaces include Amazon, eBay, and Etsy. Check the full list for more information.

Out of all these features, OrderCup users seem to be most enthusiastic about OrderCup’s support team. Support representatives are responsive and patient, often spending up to an hour on the phone with users to make sure everything is working properly. Users also praise OrderCup’s Canadian shipping options; it is easy to ship to and from Canada.

There are few negative comments about OrderCup online, though we have seen customers complain about having to pay extra in order to access phone support and get priority attention for their technical issues.

Takeaway 

OrderCup is one of our favorite shipping software programs, scoring an excellent 4.5 out of 5 stars. If you think this software might be the right fit for your business, we recommend you try it out. You can sign up for a free 30-day trial in minutes.

But if you’d like a bit more information before you proceed, take a look at our complete review. We include in-depth information about pricing, customer service levels, and more.

Read our full OrderCup review

Visit the OrderCup website

3. Ordoro

Ordoro (see our review) is a shipping and inventory application designed for SMBs. Known for its drop-shipping features, Ordoro is particularly popular among Shopify users.

Best For…

Small to medium-sized businesses. Merchants who are planning to dropship can benefit especially from the software.

Pricing

With Ordoro, you have two options. You can use Ordoro to handle just your shipping, or you can have Ordoro handle shipping, inventory management, and dropshipping. Ordoro sets up their pricing structure differently, depending on which features you choose.

In my opinion, it’s best to use Ordoro for shipping only. Paid plans for shipping begin at $25/month and go to $129/month. Each step up in pricing includes additional features and monthly shipments. There’s also a free plan available for merchants shipping fewer than 50 orders/month.

Pricing for shipping and inventory management is structured much differently. The lowest plan costs $199/month for 700 orders. This plan includes drop shipping features. Plans can go as high as $499/month for 4,000 orders. For more information, view Ordoro’s pricing page.

Features

Ordoro comes with a minimalistic user interface. You can easily link your shopping cart to your new Ordoro account during setup. Then you’ll be able to sync your inventory and push new orders automatically to Ordoro. You can create shipping labels and packing slips one-by-one or in bulk.

Ordoro’s best feature is without a doubt their dropshipping functionality (available with shipping + inventory plans). You can set select items to ship directly from your supplier, and you can automatically split orders to dropship from multiple suppliers.

Here are a few more features that come with Orodoro:

  • Process Orders From Multiple Sales Channels
  • Integrate With USPS, UPS, FedEx, DHL, Canada Post, & Amazon Seller Fulfilled Prime
  • Best-In-Industry Shipping Rates (Up To 67% With USPS)
  • Tracking Number Automatically Sent To Customers Upon Shipment
  • Inventory Management (If You Choose To Purchase It)

Ordoro integrates with a wide variety of eCommerce solutions, including Shopify, BigCommerce, FBA, 3dcart, Magento, WooCommerce, and more. See if your preferred vendor is on the full list.

Ordoro users have a lot of good things to say about the platform. In particular, they praise Ordoro’s technical support options. Customers report that a real person will be available to answer your support concerns. On the off chance you can’t reach anyone, Ordoro’s knowledge base is detailed and well organized. You might find the information you need there.

I’ve seen a few negative reports of Ordoro. Some customers cite trouble syncing their Ordoro account with other software programs (namely Shopify and FedEx). Other customers complain that while Ordoro’s interface is easy to navigate, that simplicity is due to a lack of features.

Takeaway

In our opinion, Ordoro is best suited to small businesses, especially those that engage in a lot of dropshipping. To learn more about Ordoro, read our full review, or try out the platform yourself by signing up for a free 15-day trial.

Read our full Ordoro review

Visit the Ordoro website

4. ShipStation

ShipStation

ShipStation (see our review) is arguably the best-known shipping solution, partly due to the company’s excellent marketing campaigns and partly due to the numerous integrations they offer with major eCommerce vendors.

Best For…

Small to mid-sized businesses, particularly those which sell online.

Pricing

Pricing for ShipStation is on par with industry standards. You can choose from six pricing tiers, ranging from $9/month for 50 orders to $145/month for unlimited shipments. ShipStation does not offer a free plan, but they do offer a free 30-day trial of their software.

Features

When it comes to ease of use, ShipStation prioritizes functionality over aesthetics, which is perfectly fine by me!

If you have any trouble learning your way around, ShipStation provides video tutorials to help you figure out the admin. In general, we think that ShipStation is highly usable, though it may take some time to get the hang of the advanced tools.

ShipStation offers the basic collection of features, including the following:

  • Integrations For USPS, UPS, FedEx, & DHL Accounts
  • Discounts On USPS Priority & Express Mail
  • Stamps.com Account Included
  • Batch-Print Hundreds Of Shipping Labels & Packing Slips
  • Print A Return Label To Include In Your Shipments

ShipStation really shines when it comes to integrations. Check out this full list to see which eCommerce platforms, shipping carriers, and payment solutions integrate easily with ShipStation. Happily, it integrates with the most popular eCommerce solutions, including BigCommerce, Shopify, Magento, WooCommerce, Volusion, Miva Merchant, and PrestaShop.

ShipStation’s customer service is available by email. They also provide live webinars, a knowledge base, and a community forum.

We see only one potential issue with ShipStation: it’s lacking customer management features. You cannot add identifying characteristics to a customer’s account, and ShipStation does not always recognize a customer when they make a second purchase on a different sales channel. However, for most users, this difficulty is not a deal breaker.

Takeaway

If you’re looking for an efficient, reliable shipping solution, ShipStation may be the way to go. Once you invest some time into learning the system, you’ll be able to reap the rewards of a feature-rich shipping solution.

Learn more about ShipStation in our full review or take it for a spin with a 30-day free trial.

Read our full ShipStation review

Visit the ShipStation website

 

5. ShipRush

ShipRush (see our review) is an affordable software solution that is designed to make shipping selection efficient. ShipRush displays rates from multiple different carriers on the same page in your admin, allowing you to quickly and easily choose the most cost-effective shipping rates. What’s more, ShipRush offers support for many different types of shipping, including individual package shipping, freight shipping, and LTL shipping. Keep reading to learn more about the merits of ShipRush.

Best For…

Merchants who need to ship freight. I would recommend ShipRush primarily to smaller businesses, as the pricing model is designed for three users (though more can be added on at an additional expense).

Pricing

ShipRush’s pricing model is simple. It is divided into two options: Web and Desktop.

ShipRush’s web option is based on a monthly payment model and costs $29.95/month for up to three users (additional users can be added on three at a time for an additional $29.95/month).

On the other hand, the ShipRush Desktop version can be purchased annually for $795/year per workstation.

Features

You can test out ShipRush for 60 days by signing up for a free trial. Once you sign up, you’ll be presented with this dashboard.

The dashboard is a bit austere, but we don’t mind much as ShipRush has proved itself to be very functional.

Once I got over the initial learning curve, I was able to calculate shipping rates and print shipping labels and packing slips easily.

Here are a few other features that ShipRush users benefit from:

  • Discounted Shipping Rates (Save Up To 60% On USPS Rates & 21% On FedEx Rates)
  • View Rates From Multiple Carriers On One Screen
  • Send Notifications To Customers When Orders Ship
  • Dropshipping Support
  • Print Scan-Based Return Labels

For the full list, head over to ShipRush’s website.

ShipRush integrates with over 75 eCommerce platforms, payment processors, shipping carriers, and accounting and CRM software apps. These integrations include 3dcart, Ecwid, LemonStand, Big Cartel, Shopify, FedEx, UPS, and USPS.

ShipRush has a lot of positives. Customers especially like the quality customer service and the relative ease of use. One downfall potential users should note is that merchants who maintain a large inventory (thousands of products) may have a hard time with the software. Creating shipping rules for all these different types of products could be more effort than it’s worth.

Takeaway

ShipRush is a great software for many businesses. It’s affordable, functional, and reliable, and you can test it out for yourself using their free 60-day trial.

For more information on ShipRush, take a look at our complete review of the platform. Otherwise, keep reading for more shipping options.

Read our full ShipRush review

Visit the ShipRush website

6. ShipHawk

ShipHawk (see our review) is a bit different than the alternative shipping software we cover above. While those software programs provide easy to use interfaces and hundreds of features, ShipHawk focuses its energy on one thing: an algorithm. ShipHawk is a complex shipping calculator, designed for large businesses and businesses that ship oversized or unique items.

Best For…

Larger businesses. ShipHawk’s cheapest plan is targeted at merchants who spend up to $500K on shipping annually. ShipHawk is also good for merchants who ship uniquely shaped or oversized items.

Pricing

ShipHawk offers three pricing tiers. With each step up in pricing, you’ll be able to ship more parcels and freight and have access to more advanced features and technical support.

The Starter plan starts at $250/month and is for merchants who spend up to $500K on shipping annually. Then there’s the Pro plan, which begins at $2K/month and is intended for annual shipping expenses up to $2M; finally, there’s the Enterprise plan, for an annual spend of up to $25M. Enterprise begins at $4,500/month.

As you can see, ShipHawk is not a cheap platform. It is designed for high volume shippers who need a high volume platform.

Features

In order to test out ShipHawk, you can sign up for a free demo of the starter plan. I didn’t find ShipHawk to be as intuitive as other shipping software apps I’ve tested. However, given time, I was able to figure out a few features. And as a whole, the dashboard seems well designed.

As I’ve mentioned before, ShipHawk works a bit differently than most shipping software when it comes to features. While ShipHawk does offer some of your typical features, they primarily advertise the calculator behind the software. ShipHawk will help estimate expenses for hard-to-ship items.

Here are a few of the more notable features:

  • Get Quotes From Multiple Carriers
  • Real-Time Tracking Updates
  • API: Integrate With Shipping Carriers & Shopping Cart Software
  • Set Up Automatic Shipping Rules
  • Provide Shipping Options To Customers

ShipHawk advertises that you can integrate with most software solutions through their API. You can expect to find pre-built integrations with a few shipping carriers and shopping carts, including DHL, FedEx, UPS, USPS, Magento, Shopify, and more.

Customer feedback regarding ShpHawk is very limited. However, after some time searching the web, I was able to find a few comments. Customers primarily love ShipHawk’s customer service and robust calculation abilities. I myself was a bit disappointed with ShipHawk’s support material. There did not seem to be enough tutorial information to help me set up the program.

Takeaway

ShipHawk is not the right fit for many of our readers. However, if you ship thousands of products each month and you need access to freight and individual shipments, ShipHawk may be right for you. Test it out with a free demo and read our review for more information.

Read our full ShipHawk review

Visit the ShipHawk website

Get Started!

If you’re tired of losing yourself in packing peanuts and misplaced notes-to-self, try out one of these software options. You’ll find that shipping is much less of a chore when order processing and fulfillment is automated, organized, and synchronized. With many solutions beginning at $25/month, shipping software is a small investment that could do a lot for your business. Click one of the buttons above to get started with a free trial, or search our site for more quality shipping software reviews.

Good luck, and happy shipping!

The post Best Shipping Software For 2018 appeared first on Merchant Maverick.

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What Is DHL eCommerce?

What is DHL eCommerce?

On this site, we often discuss shipping carriers, but most of the time we focus on UPS, USPS, and FedEx. We don’t frequently mention DHL, an alternative shipping carrier specializing in international shipping. This article is here to remedy that.

DHL offers services for domestic and international shipping, including pickup, delivery, and return. The company was founded in San Francisco in 1969 by three partners: Adrian Dalsey, Larry Hillblom, and Robert Lynn. The name “DHL” is a compilation of the initials of their last names. Since its founding, the company has grown to employ over 350,000 individuals and serve over 220 countries and territories.

DHL is now based in Bonn, Germany with regional offices in US and Singapore. They offer logistics and fulfillment services for some markets in the Americas, Asia Pacific, the Middle East, and Africa.

Along with their regular services, DHL includes a specific set of services for online sellers: DHL eCommerce. Keep reading for a quick breakdown of what DHL eCommerce could offer your business.

Who Can Use DHL eCommerce?

As DHL is a worldwide shipping service, merchants from many different countries can take advantage of the service.

However, it is important to note that DHL eCommerce is intended only for high volume shippers. In order to use DHL eCommerce, you must meet the minimum shipping requirements. These requirements are as follows:

  • 50 Items Per Day For International Shipping Services
  • 100 Items Per Day For Domestic Shipping Services

What Does DHL eCommerce Include?

DHL eCommerce lets you take advantage of a few valuable shipping tools and services. Here’s what you can expect as an online seller:

Affordable International Shipping Options

  • Affordable Cross-Border Shipping With Returns
  • Choose Your Service Level & Features
  • B2C Customs Clearance
  • Start-To-Finish Delivery & Returns
  • Network Of Drop-Off & Pick-Up Locations
  • Global Fulfillment Network
  • B2C & B2B Fulfillment

Delivery Options

  • Connect To Domestic Delivery Networks
  • Cash On Delivery (COD)
  • E-Wallet Payment Options
  • Multiple Delivery Options
  • Six Delivery Days Per Week
  • Green Delivery Options

Integrate With Your Other Services

  • Integrated Tracking From Start To Finish
  • Integration Options
    • APIs, Web Portals, Major Marketplaces, eCommerce Platforms
  • Email & SMS Tracking Updates

For a full breakdown of the services included in DHL eCommerce, take a look at this pdf from DHL.

Shipping Services & Pricing

DHL breaks services into two main categories: International and Domestic. Pricing varies between these two types of shipping. As you might imagine, international shipping typically comes with more fees than domestic shipping.

Beyond that, pricing will vary between each package. As with any other shipping carrier, pricing depends upon a package’s size and weight, as well as the distance over which the package is shipped.

Take a look below at the services that DHL offers within each category.

International Shipping With DHL eCommerce

In order to figure out the cost of shipping for your packages, you’ll need to get a quote from DHL. Take a look at the table below (taken from DHL’s website) to see which international services you should consider:

Then you can contact a DHL eCommerce representative to get a quote for your products.

International DHL ICart Software

International shipping services also include DHL’s ICart Software, which should make processing online shipping expenses a bit easier.

This software integrates with your shopping cart (via APIs) to make shipping calculations simpler. You’ll be able to provide customers with the full cost of delivery in their own currency, including expenses related to taxes, duties, and shipping costs.

For more information about DHL ICart, take a look at this pdf.

Domestic Shipping

DHL partners with local postal services (like the USPS) to offer their domestic shipping services. In the States, USPS handles the final mile and return pickups, and DHL manages the initial pickup and sorting of the packages. Take a look at the tables below to view DHL’s domestic options:

As with DHL’s international shipping options, you’ll need to contact a representative to get a quote for your store’s shipping.

Additional Information & Services

For more information on DHL’s additional fees and surcharges, direct your browsers to this page on DHL’s site. You’ll find information on DHL eCommerce tracking, calculating chargeable weight (and understanding that pesky dimensional weight), fuel surcharges, and information on what DHL will and will not ship.

You can also view information on shipment insurance, which is available through U-PIC Insurance Services. You can insure up to $100 USD per package, and additional coverage is available.

Here are a few more services you can take advantage of:

Web Portal To Manage Your Shipments

DHL customers all gain access to DHL’s customer web portal. You can use this web-based admin to manage and monitor a variety of important aspects of your shipping. Here’s a quick list of available features:

  • View Shipment Data & Reports
  • Print Labels & Create Tracking Numbers
  • Batch Upload Feature
  • Access To Invoice & Shipment Rates
  • Delivery Performance Rates
  • Advanced Warning Reports
  • Package Delay Reports
  • Schedule Pickups & Create Bills Of Lading
  • Create & Track Return Labels

Warehousing & Fulfillment Options

Outsourcing your fulfillment has huge benefits for merchants. First and most notably, by letting someone else store your products and pick, pack, and ship your orders, you free up loads of time in your day.

What’s more, storing products in multiple warehouses across the country will bring your merchandise closer to customers, shortening delivery times.

DHL currently has two warehouses in the states. One is located in the oh-so-central Columbus, OH and the other is in Riverside, CA. In addition, a new warehouse is coming to New Jersey soon. To learn more about DHL’s fulfillment services, take a look at their FAQs.

Final Thoughts

If you often deliver packages internationally and you ship over 50-100 items per day, DHL may be the way to go.

However, as you consider DHL, you should keep in mind that both UPS and FedEx also offer start-to-finish international shipping options. Take a look at our comparison of USPS, UPS, and FedEx to learn more.

No matter what, you’ll want to contact DHL to get a quote for your business’s shipping needs. Having a dollar estimate in mind will help you greatly as you continue to compare shipping carriers.

Best of luck!

The post What Is DHL eCommerce? appeared first on Merchant Maverick.

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10 Signs It’s Time To Rethink Your Shipping Strategy

Shipping effectively is one of the most complex aspects of online selling, and a topic we focus on frequently here at Merchant Maverick. With so many variables affecting shipping, it can be difficult to know where your business stands. You could be missing out on valuable opportunities for savings or faster shipping without even knowing!

To help reveal some of these potential blind spots, we’ve compiled a list of 10 red-flag indicators. It may be time to rethink your shipping strategy if…

1. You Have Not Reevaluated Your Shipping Strategy Within The Past Year

Shipping rates change as often as teen fashion. If you aren’t up to date on the most recent pricing adjustments, your dollars may be flying right out the door.

And shipping rates aren’t the only elements in flux. Very likely, your fulfillment trends are changing frequently as well. Your customer base and shipping volume will vary from year to year. You may now have more international customers than you did in 2016, and you may be shipping larger items than in previous years.

A shipping strategy is not something you can set and forget. Much like your annual budget, your shipping strategy is something that should be monitored and reconsidered regularly.

If it’s been a year (or more) since you last considered your shipping methods, now is the time to look again!

2. You Use Only One Shipping Carrier

Variety is the spice of life, but it’s also the key to success when it comes to shipping. What one shipping carrier does poorly, another does well. If you sell products in multiple dimensions and weights (and most merchants do), you should be using at least two shipping carriers in your fulfillment process.

The main three shipping carriers are USPS, UPS, and FedEx, and every one has its own strengths and weaknesses. In fact, we’ve written an entire article describing the pros and cons of each carrier. Take a look at that article for more information or view a very brief summary of each carrier’s best qualities below.

USPS: Cheapest Option For Small & Light Packages

The USPS (US Postal Service) is without a doubt the cheapest option for merchants selling small and light products. If your packages weight less than two pounds, USPS will likely ship for the lowest rates — and if packages are lighter than 13 ounces, USPS simply can’t be beat.

UPS: Guaranteed Express Shipping

If you’re an Amazon Prime user, you may have noticed that many two-day shipments are delivered by UPS. That’s because UPS provides dependable, fast shipping with advanced tracking services. If you need to get a package to your customer ASAP, UPS may be the way to go.

FedEx: Saturday Delivery

Unlike UPS, FedEx does not charge additional fees for Saturday delivery. It’s all part of their regular offerings. Delivering products to your customers two days early could be the edge your business needs.

For more detailed information about the pros and cons of each shipping service, take a look at our article: USPS, UPS, Or FedEx: Which Shipping Carrier Is Best?

3. You Don’t Use Shipping Software

If you’re already using two or more shipping carriers, you know that juggling multiple shipping rates can be difficult. Integrating with a robust shipping software can eliminate or diminish a few of the challenges that inevitably come with a diverse shipping strategy.

Shipping software programs, like Shipping Easy, ShipStation, and Ordoro, simplify the shipping process by running rates calculations for you. They also generate packing slips and shipping labels, which you can print in bulk.

What’s more, these software companies typically make arrangements with major shipping carriers to offer discounts on shipping rates. If you haven’t tried a shipping software yet, the discounts alone may be worth it.

Read our article, The Best Shipping Software Solutions For eCommerce Businesses, to learn more about which options may be right for your store.

4. You Don’t Give Your Customers Options

Customers love options. When it comes to shipping speed and price, you should provide customers with at least few different choices.

I recommend giving customers three options: free and slow; cheap and moderately paced (around 5-7 business days); and fast and expensive.

Not every merchant can offer free shipping to all their customers, but I recommend finding some way, however limited, to provide free shipping without breaking the bank. For example, you could try offering free shipping for purchases over a set amount or running free shipping promos. Test your options until you find something that works.

By giving your customers choices, you decrease the risk of cart abandonment. You won’t scare away customers who would rather wait a few days than pay for expedited shipping, and you won’t frustrate customers who need your products tomorrow.

5. You Don’t Get Packaging Materials For Free

If you purchase all of your shipping materials, you could be missing out on big savings.

Many merchants are unaware that the USPS offers free boxes and envelopes to their customers. You can order these packing materials and have them delivered to your warehouse. Keep in mind that these boxes are intended to be used for USPS’s Priority Mail. So, if you’re going to be using these free packaging materials, you should also be shipping via Priority Mail.

If you’re really trying to save a buck and you don’t mind getting your hands a little dirty, you can take a dumpster diving approach. Contact local brick-and-mortar businesses and ask if you can raid their recycling bin. Retail stores get rid of loads of cardboard and filler material every week, and they might not be opposed to you repurposing some of that waste.

Be creative, and you will find ways to save on the everyday aspects of shipping!

6. Customers Complain About Late Packages

This one is a no-brainer. If customers aren’t receiving their purchases on time, something needs to be done.

Start by considering your order processing system. How long does it take to get an order packaged, labeled, and out the door? Is there anything you can do to streamline that process?

Next, revisit your site’s shipping promises to make sure they’re in line with what shipping carriers can reasonably deliver. Only advertise delivery times that you can guarantee.

If the fault for your delivery delays lies with your shipping carriers, you should consider signing up with 71lbs. 71lbs will automatically file for shipping refunds on FedEx and UPS packages that are delivered even one minute late. This could amount to big bucks for you, which may redeem some of the damage done by late shipments.

7. You’ve Never Heard Of Last Mile Delivery

Last mile delivery services (UPS SurePost and FedEx SmartPost) let you ship one package through two different carriers, ultimately cutting down on shipping costs.

With last mile delivery, your packages ship first with a private carrier (UPS or FedEx) until they reach your customer’s local post office. The USPS handles the delivery from there.

Letting the USPS handle the last mile of your deliveries will add an extra day or so to your delivery time, but it will also eliminate the residential surcharges that you would have incurred with UPS and FedEx.

You will have to determine for yourself whether an extra day’s delay in shipping is worth the savings. Either way, just being aware of the option is a step in the right direction.

8. You “Wing It” When It Comes To Return Shipping

You work hard to sell your products, so it’s discouraging when customers change their minds about their purchases. Unfortunately, no matter how good your product descriptions and images are, you will always be faced with customers who simply don’t want your products after they’ve been delivered.

With a return rate as high as 20% for apparel and soft good (up to 30% during the holidays!), returns are inevitable. So when it comes to managing returns, failing to plan is planning to fail.

Create a refund policy early on and make that policy very clear. Put it on your FAQs page, on every product page, and on your checkout page.

If you have chosen to offer free refunds, one strategy you may consider is including pre-printed return labels with your shipments. Your customers will simply attach these labels to their returns and drop them off at a nearby carrier office. You will only be charged for these shipping labels when they are scanned.

If you’d prefer not to make returns quite so available to your customers, you can also offer free (or paid) return labels through email when requested.

Regardless, you should have a set plan for returns, rather than scrambling every time the issue arises.

9. You Don’t Include Branded & Promotional Inserts

The way you choose to package your products says a lot about your brand. eCommerce marketers refer to this branding as the “unboxing experience,” and you want your brand to shine as your customers receive their orders.

However, for many sellers, the expense of custom boxes and luxurious filler material is simply too much to justify. If this is you, you may consider instead including a few branded inserts in your packages.

This is your opportunity to communicate with your customers away from a computer screen. Send thank you notes, promotional inserts, or small gifts in every package. Engage with your customers in a more personal way by giving them a tangible piece of your brand.

10. You Spend Too Much Time Filling Orders

Your main job should be managing your business, not filling orders. So, if you spend a large portion of your time packaging and shipping orders, now is a good time to reevaluate your shipping strategy.

Consider integrating with a solid shipping software program and/or hiring additional help to tackle that overwhelming number of orders. Just one extra person working a few hours each week can free you up to take care of more important things, like actually running an online store.

If you’ve tried all of that already and you’re still swimming in packing peanuts, it may be time to go one step further. Look into outsourcing your fulfillment with a professional logistics company. These fulfillment services will store, package, and ship your products. What’s more, they’ll handle all aspects of customer service pertaining to shipping. Of course, convenience comes at a cost, so be sure to weigh the pros and cons of these services as you make your decision.

Take a look at our article, Learn To Delegate: What It Means To Outsource Your Fulfillment, to learn more.

Final Thoughts

Do you resonate with any of the statements above? If so, it’s time to dive back into your business plan and rethink how you do fulfillment. Simplify, streamline, and save!

Find more resources about mastering shipping in our blog or read the shipping section of our free, downloadable eBook: The Beginner’s Guide To Starting An Online Store.

The post 10 Signs It’s Time To Rethink Your Shipping Strategy appeared first on Merchant Maverick.

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